Senior Analyst Product Management - Hilton - System Solutions - Dallas, N Dallas Parkway Suite ,

***This role is based at our corporate office in Dallas, TX or Remote*** · This is your chance to be part of a team that is revolutionizing human hospitality in a digital world. As a Senior Analyst, Product Management, you will collaborate with teams including product, software e ...

Job description

***This role is based at our corporate office in Dallas, TX or Remote***

This is your chance to be part of a team that is revolutionizing human hospitality in a digital world. As a Senior Analyst, Product Management, you will collaborate with teams including product, software engineering, XD, and accessibility to identify opportunities for product improvement and optimization. Reporting to the Senior Manager of HRCC Product, you will support projects that focus on enhancing our guest and contact center experience.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Support the ongoing maintenance, administration, and advancement of the contact center reservation application.
• Define and present new product features to all stakeholders.
• Write requirements and work with technical teams to build and bring features to life for our agents.

How you will collaborate with others:

• Collaborate across the Customer Care teams to complete projects, and ensure a wholistic guest experience across Digital, Customer Service, Sales, and Property channels.
• Work with Software Engineering on resolving production issues and delivering product enhancements.
• Assist the Product Manager in prioritization and execution against the product roadmap to align with enterprise goals, market trends, and customer needs.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional experience in Product, Technology, or related field
• Proficient in translating business and technical requirements into clear, structured user stories
• Experience writing detailed product specs and documentation

It would be useful if you have:

• Bachelor's Degree in Management Information Systems, Computer Science, or related field
• Experience in an Agile or Scrum development environment writing user stories using tools like JIRA
• Exposure to contact center environments or using Salesforce as a CRM
• Experience in the hospitality, travel, or transportation industry

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $75,000-$110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE