LMS Snr Administrator - Morrisville, United States - Computer Task Group

Description

CTG is seeking to fill an LMS Snr Administrator opening for our client in Morrisville, NC.

Location: Morrisville, NC (Hybrid remote)

Duration: 1 year + contract with ability to be long term

Duties:

• Create and maintain all LMS element functionality including content integrations and creation, creating classes, building assignments, researching databases for information.
• Creates, maintains, and updates configuration of learning content in the system
• Shares responsibility for testing learning object functionality in the LMS
• Inputs data and performs quality control of data input by other training staff
• Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support and enhancing the LMS user experience
• Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email via the Functional Help Email Box, and telephone communication (2nd line support)
• Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary
• Update the LMS User Homepage monthly to ensure regular return traffic & implement strategies to increase interest in the content being promoted
• Technology:
  • Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management.
  • Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
  • Develop and ensure standardized LMS operational processes, procedures, guidelines, and documentation are in line with Global Learning Center plan and governance.
• Data Structure & Management:
  • Approve user logins as needed and assign user permissions and roles.
  • Create and manage user organizational unit structures including the creation of user groups.
  • Manage inbound and outbound user data feed between Workday, CORNERSTONE SBX and Skillsoft Percipio.
• Reporting and Analytics:
  • Develop complex reports using both out-of-box tools, and enterprise reporting tools.
  • Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports.
  • Maintain accurate data and records and analyze reporting data; recommend strategic direction to Learning team, HR Partners & internal clients.
  • Recognizes trends and provides feedback plus recommendations to training management
  • Create and validate reports for audit requests, as required
• Specialized Projects:
  • Leads Cornerstone SBX projects, enhancements, and system upgrades
  • Develop complex solutions that extend and enhance system functionality. This would include system integrations, bulk data import/export operations, custom reports, etc. Solutions might also require functional workarounds within the system so a deep functional knowledge of LMS features is expected
  • Leads the configuration and testing of system enhancements
  • Validates and implements system upgrades
• Training:
  • Delivers LMS training to appropriate audiences; evangelizes the content library & LMS capabilities to Business groups to increase utilization
  • Writes desk procedures and quality work instructions
  • Facilitates training sessions regarding LMS processes, as needed
• Vendor Management:
  • Interacts with technical vendors and help desk
  • Provides guidance and recommendations for decisions and/or problem resolution related to LMS

Skills:

• 3+ years experience working with the Cornerstone SBXEnterprise LMS (current ver. SBX U58). Technical experience is required, along with sound functional knowledge. You should be well versed in developing complex integrations, building reports, and developing extract/transform/load operations. Experience with CORNERSTONE SBX Skills Graph and related functionality a bonus.
• 3+years experience with Workday as their HRIS
• Preferred experience with Skillsoft Percipio or another third-party content provider
• Preferred experience with other Enterprise wide LMS solutions e.g.: Cornerstone, Success Factors, Totara, Dochebo, Sana, etc.
• HTML basic to mid-level coding to be able to customize the LMS User Interface to improve the User experience an advantage
• Problem solving skills, high attention to detail, able to work independently, good project manager

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Jamie Robinson at . Kindly forward this to any other interested parties. Thank you

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.