- Plan and conduct equipment demonstrations as required by the Sales Department.
- Conduct machine delivery training for customers, including the completion of Delivery Service Reports.
- Conduct formal, certified customer machine training courses that meet Caterpillar and Peterson Cat standards.
- Communicate with salesmen, account managers, product support reps, and sales managers to assist with machine sales.
- Perform site assessments as required by customers and Peterson Cat sales group.
- Oversee and manage all customer related production studies.
- Maintain knowledge of features and benefits of all Cat equipment sold and serviced by Peterson.
- Maintain knowledge of applications for all Cat equipment sold and serviced by Peterson.
- Communicate directly with customers and resolve machine performance issues.
- Conduct internal training as necessary to support Peterson sales and rental departments.
- Conduct professional machine demos and head-to-head demos versus the competition.
- Develop an operation assessment when a machine or fleet is not meeting the expectations of the operator, supervisor, or owner.
- Manage conflicts that may arise when a machine is not performing, and it cannot be determined if a problem is a mechanical issue or an operator issue.
- Support salesmen and account managers by making sure that all the stakeholders in an organization know the advantages of owning and operating a Cat machine vs. the competitors.
- Plan and develop curriculum and strategies for the purpose of certifying customer operators in the safe and productive operation of Cat equipment. This Cat certification training is meant to be revenue producing in nature and may take place at remote sites and require up to a week away from home.
- Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
- Operate company or personal vehicle as needed.
- Must be able to travel within assigned territory, including overnight travel.
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Demonstrator Operator - Chico, United States - Peterson Holding
Description
It's your time, make it matter.
At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters
Job Description
Peterson Cat has a need for a Demonstrator Operator who can be based at any Peterson location.
SUMMARY
Support the Earthmoving Sales Group by conducting equipment demonstrations, develop and conduct formal training courses for customers, assist sales staff and account managers with identifying features and benefits of Cat machines and communicating those to customers, conduct customer site assessments to identify opportunities for customer to enhance profits and maintenance costs, address customer complaints concerning machine performance.
ESSENTIAL JOB FUNCTIONS
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
QUALIFICATIONS
High School Diploma or General Education Degree (GED); and a minimum of five years of related experience in training; preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Successful completion of Caterpillar machine operator training required.
CERTIFICATES, LICENCENSES, REGISTRATIONS
Caterpillar Certified Operator Certificate preferred. Valid driver's license with a an acceptable driving record, and the ability to obtain a CDL driver's license following all DOT regulations.
The pay range for this position is dependent on location and experience level. In the Bay Area, the pay range is $88,000 - $110,000. In Northern California, the pay range is $75, ,000. We also offer a total compensation package in addition to base salary.
Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
