- Assist patients in connecting to telehealth video visits and troubleshoot any technical issues they might encounter.
- Guide patients seamlessly through the virtual intake process.
- Collect, document, and accurately record vital signs, medical history, and medication reconciliations.
- Administer and complete screening questionnaires as part of patient intake.
- Manage inbound calls, assess patient needs, and provide appropriate guidance.
- Offer live phone support to address questions and concerns prior to appointments.
- Proactively manage patient care workflows from initial outreach to final case resolution.
- Escalate abnormal or concerning vital signs or medical histories to Registered Nurses.
- Document all patient interactions using electronic health records (EHR) such as AthenaOne and Healthie, and all calls through platforms like Salesforce.
- Index patient cases based on screening results and vital signs for follow-up and prioritization.
- 3-5 years of experience as a Certified Medical Assistant (remote experience is preferred).
- Certification as a Medical Assistant through AAMA, AMT, NHA, or NCCT.
- A high school diploma or equivalent (higher education is a plus).
- Experience handling high call volumes in a fast-paced environment.
- Familiarity with EHR systems for documentation; experience with AthenaOne is preferred.
- Strong technological skills, with the ability to quickly adapt to new platforms such as Slack and Google Suite.
- Excellent oral, written, and interpersonal communication skills.
- A proven track record of working effectively with diverse patient populations.
- The capacity to work independently and prioritize tasks effectively.
- Experience with AthenaOne EHR, Salesforce, and Slack (or similar platforms).
- 2-4 years of telehealth or phone-based patient care experience.
- Bilingual in Spanish is a strong plus.
- Join our team and play a vital role in expanding access to virtual healthcare, ensuring that patients receive comprehensive, high-quality care as soon as they initiate their telehealth visit.
- If you are passionate about patient care and thrive in a remote, tech-driven environment, we encourage you to apply
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Certified Medical Assistant - Concord - Everly Health
Description
We are excited to welcome Remote Certified Medical Assistants to our dynamic team, where you will have the opportunity to support innovative virtual patient care programs. In this role, your primary responsibility will be to assist patients throughout their telehealth experiences. This includes guiding them in completing electronic portal check-ins, connecting to video visits, obtaining vital signs from home, providing accurate medical histories, participating in medication reconciliation, and completing screening questionnaires. Your attention to detail will be essential in ensuring accurate intake documentation and delivering proactive technology support, while also escalating any clinical concerns to Registered Nurses (RNs) as necessary.
This is a fully remote contract position that allows you to make a meaningful impact in the healthcare industry. We offer flexible scheduling options, including day, evening, and PRN shifts, with operating hours from 8 AM to 8 PM EST, seven days a week. This part-time opportunity is perfect for individuals looking to optimize their schedules while enhancing patient access to quality care.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
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