Deposit Operations Officer - Phoenix, AZ - Servbank

    Servbank
    Servbank Phoenix, AZ

    1 week ago

    Description

    Deposit Operations Officer

    The Deposit Operations Officer oversees and manages daily deposit account operations at Servbank ensuring accuracy efficiency compliance and excellent customer service.

    Servbank is a banking institution with local roots national reach founded on community-orientation providing human touch gold standard of service working with individuals businesses communities helping you fulfill goals create excellence with Servbank.

    Responsibilities:

    • Assist Deposit Operations performing new account quality control reviews ensuring branch accounts opened correctly in compliance established policy procedures resolving branch daily issues answering inquiries legal compliance policy procedural questions provide decision-making guidance as necessary.
    • Perform quality control functions conduct call-backs new accounts opened branches ensuring policy procedures followed data entry accurate proper documentation support obtained answer branch department inquiries branch operations policy procedures client service compliance training-related issues process maintenance requests existing Business Online Banking Treasury Management services risk reviews ACH RDC customers review Business Online Banking Treasury Management service requests authorization access appropriate business banking products services provide support training small business commercial customers various Treasury Management services Business Online Banking Remote Deposit Capture online ACH Wire origination via phone online email communications assist Retail Commercial banking staff Business Online Banking Treasury Management product features report operational issues monitor manage multiple email inboxes request databases incoming requests communications adhere Bank security audit procedures industry rules regulations maintain current knowledge Servbanks Treasury Services product offerings systems participate UAT initiatives related Treasury Services products services required invoice customers various Treasury Management products order equipment customers needed.

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