Distribution Center Operations Manager - Fall River, United States - The Sterling Group LLC.
Description
Warehouse Operations Manager
Must have relevant experience with inbound and outbound warehousing operations. Do not apply if you don't have this experience.
JOB DESCRIPTION:
The Operations Manager is responsible for building and developing the team and processes to execute the Company's strategic objectives of delivering a best-in-class fulfillment experience while eliminating waste using Lean/CI tools to provide the best possible cost structure for the department. This position will lead the company's receiving, inventory management, quality assurance and all warehousing operations across two shifts within the Distribution Center. The role will provide leadership for +20 Material Handlers, QA techs, Inventory Control personnel, Team Leads and Supervisors. Key to the success of this role will be a focus on individual and team development to create a strong pipeline of talent to fill Team Lead and Supervisory roles in the future. The Operations Manager is also expected to develop and implement innovative solutions that break current paradigms to improve performance and drive costs down. Additionally, the Operations Manager is responsible for routine management activities such as coaching employees, team productivity, scheduling shifts for optimal throughput, issuing disciplinary documents, hiring, and conducting annual performance reviews.
PRIMARY DUTIES AND RESPONSIBILITIES:
• Maintain a safe work environment for employees, ensuring compliance with company and OSHA guidelines
• Maintain and expand the 5S and DMS programs in the Distribution Center, building upon the foundation in place
• Build a customer-centric team culture focused on exceeding customer expectations for quality and delivery
• Utilize existing KPIs and develop new metrics to assess performance and drive improvements
• Motivate and develop the team through DMS and team meetings, as well as individual performance feedback
• Develop a systematic cross-training program to create redundancies in capabilities and the ability to meet shifting needs
• Train and coach employees on lean principles and facilitate practical processes changes to reduce waste
• Define and execute CI projects utilizing tools such as A3s, process flow mapping, and the DMAIC process
• Optimize process flows with the Contact Center and Manufacturing to streamline communication and order fulfillment
• Evaluate staffing and equipment needs to ensure the company has adequate resources to meet shifting sales trends and business growth
• Participate in the annual budgeting process, providing input on personnel, operating, and capital expenditure plans
• Partner with Facilities & Maintenance to minimize equipment downtime and develop routine PM protocols
• Serve as SME (Subject Matter Expert) for the company's WMS system (Solochain), leading testing and training initiatives
• Self-educate on the latest warehousing trends and best practices, sharing applicable findings with senior management and incorporating in Company's operations
• Responsible for scheduling employee shifts, reviewing payroll hours, disciplinary documents, conducting annual reviews
• Promote the company's mission, purpose and values of Integrity, Partnership, Innovation, Growth and Passion
EDUCATION AND EXPERIENCE:
• Bachelor's degree required
• MBA or advanced degree in operations management, engineering or supply chain preferred
• 3+ years of supervisory or management experience
• Bilingual in English and Spanish preferred
SKILLS:
• Ability to thrive in a fast-paced, dynamic work environment
• Excellent communication, problem-solving, and prioritizing skills
• Ability to effectively lead and develop a team
• Ability and desire to independently learn and develop new knowledge and skills