Integration and Housing Caseworker - Denver, CO USA

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of ...

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Integration and Housing Caseworker works alongside clients to build stability, self-sufficiency, and long-term community integration. This includes initial and extended resettlement and integration services, including extended housing support. The caseworker supports a broad range of clients, including but not limited to newly arrived and returning refugees, asylees, SIV holders, parolees, and other ORR-eligible populations through individualized service planning, case management support, housing stabilization, and coaching designed to promote independence.

Major Responsibilities:

Responsibilities include, but are not limited to:

Casework Services

• Develop individualized service plans in collaboration with clients, focusing on integration, self-sufficiency, and housing stability.
• Deliver orientations and conduct home visits to support client goals.
• Assist clients with applications for public benefits, school enrollment, Social Security, and other services that promote stability.
• Provide coaching to build client skills, confidence, and knowledge needed to navigate U.S. systems independently.
• Support resettlement activities as needed, including reception and placement of new arrivals.

Housing Navigation Services

• Screen clients for housing eligibility, verify documentation, and conduct secondary case reviews to ensure compliance.
• Provide rental, utility, and/or security deposit assistance in line with program guidelines, ensuring timely landlord/vendor payments.
• Develop housing stabilization plans with enrolled households, including budgeting, goal setting, and tenant education.
• Conduct outreach to landlords, property managers, and vendors to expand access to affordable housing; assist with lease signings, renewals, and tenant rights education.
• Coordinate housing set-ups, utility connections, safety inspections, and procurement of furnishings and supplies.
• Support clients in crisis situations, including eviction prevention and mediation with landlords.
• Facilitate referrals to employment, public benefits, and other stabilization supports as part of a bundled service approach.

Administration & Partnerships 

• Maintain timely, accurate case documentation in Efforts to Outcomes (ETO), Geneva, and other required systems.
• Track and reconcile financial assistance disbursements, ensuring compliance with donor and program requirements.
• Participate in statewide outreach to underserved regions, including the Pikes Peak Region and Northern Colorado, to expand access to RHSP resources.
• Collaborate with colleagues, community partners, and other resettlement agencies to ensure clients have access to holistic services.
• Attend trainings, team meetings, and state/local partner convenings as required.
• Other related duties as assigned, including but not limited to front desk support, assistance with other direct service teams or tasks, etc.  

KEY WORKING RELATIONSHIPS: 

• Position Reports to: Casework Supervisor or Integration Manager
• Position Directly Supervises: N/A, may provide some supervision of interns and volunteers assigned to assist clients with health and public benefits 

Job Requirements:

Education: Undergraduate degree or equivalent experience.

Experience:

• Relevant professional experience in the human services field required; minimum of 2 years strongly preferred.
• Experience with case management, housing navigation, or social services delivery.
• Experience with immigrant and refugee populations preferred; lived experience valued.
• Knowledge of housing systems, landlord/tenant rights, and public benefits preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC's clients is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Working Environment:

• Standard office environment combined with fieldwork and home visits.
• Valid driver's license and access to a personal, insured vehicle is required.
• Frequent travel throughout the Denver metro area and occasional statewide travel for RHSP outreach will be required.
• Ability to safely lift up to 35 lbs.
• May require occasional weekend, early morning and/or evening work.

Compensation: (Pay Range: $24.00-$25.00) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies:

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.