Operations Services Coordinator - Brentwood, TN
1 day ago
Job description
Replies within 24 hours
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Role Summary: The Operations Services Coordinator plays a mission-critical role in supporting the day-to-day operations of the Rolling Suds franchise system. This individual manages internal platforms (Workiz, SharePoint, etc), owns all support ticket triage across departments, and coordinates IT access and service needs. In addition, this role serves as the Executive Assistant to the SVP of Operations, providing scheduling, communication, and administrative support to ensure high-level strategic initiatives stay on track. This dual-role position requires a blend of systems fluency, operational awareness, and exceptional organizational skills.
Core Responsibilities:
System Ownership & Internal Product Management - Administer key franchise systems including, but not limited to Workiz and SharePoint
- Manage user access, permissions, and account setup
- Coordinate with system vendors on updates, escalations, or outages
- Maintain system documentation and onboarding support materials
Companywide Support Ticket Management - Own full triage of incoming support tickets from franchisees or internal staff
- Route tickets to the correct department (Marketing, Finance, Ops, IT, etc.)
- Monitor response times, track open ticket volume, and escalate aging issues
- Identify patterns or recurring issues and work with leadership on solutions
IT & Access Coordination - Manage user setup and access (email, SharePoint, Microsoft, etc.) with the managed service provider (MSP)
- Track access requests, tech issues, and escalations
- Maintain logs of new user onboarding and IT permissions
Executive Assistant to EVP - Manage the SVP's calendar, internal and external meeting scheduling
- Prepare agendas, documents, and follow-up actions from key meetings
- Assist with internal communication, project tracking, and department updates
- Support special projects and cross-functional initiatives as assigned by the EVP
Internal Process Support & Documentation - Maintain internal documentation for system use and departmental SOPs
- Support onboarding and training tool improvements
- Help streamline workflows and suggest improvements for internal coordination
Qualifications: - 2–4 years of experience in technical support, operations coordination, or executive assistance
- Familiarity with CRM systems (Workiz), marketing tools, SharePoint, and Microsoft 365
- Strong task tracking, problem-solving, and multi-tasking ability
- Excellent communication and organizational skills
- Experience working cross-functionally and handling confidential information with discretion
KPIs & Success Metrics: - Ticket resolution time and SLA compliance
-Ticket resolution within 48 hours
- Internal satisfaction with platform access and onboarding
- SVP schedule accuracy and follow-through
- Executive project and meeting support quality
- Documentation clarity and systems process accuracy
- Reduction in recurring support issues across departments
This is a remote position.
Compensation: $45, $55,000.00 per year
Rolling Suds is a company that takes pride in delivering top-quality power washing services to both residential and commercial clients. With over 30 years of experience in the industry, we have built a strong reputation and a loyal customer base. We believe that our success is due to the relationships we have cultivated with our clients, our unwavering commitment to reliability, and our reputation for excellence. At Rolling Suds, we take a customer-first approach, and we are always looking for team members who share our values and commitment to providing exceptional service. If you're interested in joining our team and becoming a part of a company that values hard work, dedication, and excellence, then we invite you to explore our career opportunities today.
At Rolling Suds, we invest heavily in our team members and provide extensive training and support. We believe in creating a culture of excellence, where employees are encouraged to develop their skills and take pride in their work. Whether you're a seasoned professional or just starting out, we offer opportunities for growth and advancement. Our team members are given the tools and resources they need to succeed, and we believe in recognizing and rewarding hard work and dedication. Join our team and become a part of a supportive and positive work environment that allows you to thrive.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rolling Suds Corporate.
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