- Cordially greet members/guests by name if known; distribute menus.
- Take beverage orders, provide orders to Bartender, and garnish drinks as appropriate.
- Display salesmanship and hospitality by having a full knowledge of menus and specials, including portion sizes, ingredients and cooking methods; answers questions, offers suggestions.
- Know the wine list and make recommendations for wine and food pairings when asked.
- Take menu orders, provide orders to kitchen, and inform kitchen staff of any special requests.
- Check back with members/guests during the meal to ensure satisfaction.
- Suggest and serve dessert, coffee and after-dinner drinks.
- Verify accuracy of all state and federal taxes, tips, and other charges on the check; presents check to members/guests.
- Handle all cash and credit cards as applicable. Assess charges to members' accounts as applicable.
- Keep tables, dining room and service stations immaculate.
- Advise manager of any complaints as they occur.
- Perform cleanup and closing duties as assigned.
- Attend daily line-ups as requested.
- Follow daily cash drop procedures.
- Consistently comply with all federal, state, local and company laws, policies and procedures relating to the service of alcohol.
- Communicate and demonstrate company Hospitality Values to guests and staff at all times.
- Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
- Two-year previous experience in food industry preferred.
- High school diploma or equivalent required.
- Effectively present information in one-on-one and small group situations to guests, clients and other associates of the organization.
- Listen effectively; speak, read and write fluently in English.
- Responsible Vendor and Food Handler Certificates.
- Work well under pressure and handle difficult situations.
- Highly proficient at managing multiple tasks and prioritizing work.
- Committed to team work and able to work with little to no supervision.
- Exemplary customer service and hospitality skills.
- Strong communication and interpersonal skills.
- Ability to deal with guests in a professional manner with patience, tact and diplomacy.
- Grasp, lift, carry or transport up to 50 lbs.
- Push/pull wheeled carts weighing up to 100 lbs.
- Stand and walk for length of scheduled shift.
- Reach with hands and arms, bend stoop, kneel, crouch or crawl.
- Perform duties of the job while exposed to sun and hot weather conditions for prolonged periods (up to 8 hours).
- Determine accuracy, neatness and thoroughness of the work assigned through visual acuity.
- Express and exchange ideas by means of the spoken word accurately, loudly and quickly.
- Perceive the nature of sounds at a normal speaking level and make fine discriminations in sound.
- Withstand a moderate noise level.
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Description
Job Description
Job DescriptionBASIC SUMMARY:
Provide an exceptional dining experience to members/guests by serving food and beverage items in a professional, friendly manner while following the proper rules of etiquette and the company's high standards of customer service.
POSITION RESPONSIBILITIES:
EDUCATION/EXPERIENCE/OTHER REQUIREMENTS:
PHYSICAL DEMANDS/ABILITY TO: