- Manages incidents and service requests in the form of tickets.
- Troubleshoot advanced technical issues and prioritize as needed.
- Oversees the use of Microsoft 365 products and/or Microsoft 365 administration
- Performs asset management tasks including desktop deployment for both Windows and Mac workstations.
- Writes clear documentation including support articles and technical processes and procedures.
- Leads training and onboarding sessions both 1-on-1 and with small groups of people.
- Assists with and leads projects individually and as a team that solves business problems.
- Manages problems that escalate beyond the status of an incident. Coordinates the appropriate team members to troubleshoot and resolve the problem.
- Manages expenses and budgets relative to the goals of the organization.
- A Bachelor's degree in an IT-related field along with a minimum of two years of relevant experience, or a substantial five or more years of relevant work experience.
- Proficiency in Microsoft 365 administration.
- Experience with IT Service Management (ITSM) systems.
- Administration experience with Software as a Service (SaaS) applications.
- Knowledge of networking principles.
- Familiarity with Entra ID (Azure AD) identity management.
- Competence in both Windows server and Linux operating systems.
- Proficiency in PowerShell scripting.
- Experience working with cloud infrastructure, specifically Azure and/or AWS (Amazon Web Services).
- Cloud Migration experience.
- Networking experience with zero-trust concepts, enterprise firewalls, or Meraki.
- Eligible for discretionary bonus program
- Participation in Nextworld's Flexible Personal Time Off program
- Hybrid work schedule
- Eligible for discretionary employee equity program
- Industry competitive insurance plans for Medical, Dental & Vision
- 401K with employer match
- Health Savings Account
- Life Insurance
- Professional Development Reimbursement
- $50 food monthly food credits for onsite market
- Free fully catered lunch once a month
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IT Analyst, 2 - Overland Park, United States - Nextworld LLC
Description
Job Description
Job DescriptionDescription:Nextworld, named #1 "Best Place to Work" in 2020, 2021, and 2022 by the Denver Business Journal, is a high-growth software development company based in the Denver Tech Center and is looking to hire an IT Analyst, 2 to work out of our Overland Park, KS location.
Nextworld is seeking an experienced IT Analyst to join our close-knit IT Team. This individual will help us navigate the demands of an increasingly complex business by keeping Nextworld "ahead of what's next". This role's responsibilities will be split into three areas of focus: support, maintenance/administration of infrastructure/apps/systems, and technology projects that support organizational goals. This is an opportunity to have direct involvement and impact on the direction of a company's Information technology strategy and to provide a tangible impact to the organization through technology.
Responsibilities
Minimum Qualifications
Preferred Qualifications
Benefits of this Role
The position is located in Overland Park, KS. Nextworld's hybrid model has co-location in-office days on Tuesdays, Wednesdays, and Thursdays.
EQUAL EMPLOYMENT OPPORTUNITY: Nextworld is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.
Nextworld participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-
Nextworld is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nextworld makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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