Host/Dual-Rate F&B Supervisor/Dual-Rate Expeditor/Dual-Rate Food Server - Oxford, United States - BB Development LLC

Description

Job Description

Responsible for ensuring the overall effectiveness of the food outlets. Provides direction to all team members is these outlets on a daily basis. Provides empowerment to staff and shows dignity, kindness and respect. Involved in recruiting, interviewing, and screening applicants. Adherence to profit and loss versus budgeted numbers.

Essential Job Functions

1. Provides preshift information to staff about company events, marketing campaigns, adherence to SOPs and opportunities for advancement.
2. Interviews applicants to obtain work history, education, training, job skills, and salary requirements.
3. Ensures all areas of control are in compliance with Health Codes, OSHA standards, and all governmental agencies.
4. Computer skills to include Word and Excel.
5. Issues or witnesses corrective counseling sessions to team members.
6. Maintains department files that will be updated as necessary to include absences, tardy, behavior and corrective counseling.
7. Enacts and tracks all paperwork necessary for team members, such as weekly schedules.
8. Is a role model for team members and leaders; responds to questions positively and according to Company policy.
9. Recognizes and adapts to trends in the industry. Brings items forth to fit our theme and concept.
10. Work with communication devices such as telephones, email, walkie talkies, and computer.
11. Corresponds and speaks with guests to maintain great guest relations and provides opportunities for loyalty to occur.
12. Programming capabilities with Point of Sale system.
13. Responsible for all maintenance of equipment and supplies in the outlet, and for maintaining adequate supplies for all expected business volumes.
14. Maintains confidentiality and security of relevant information.
15. Maintains an awareness of applicable laws and operates within those guidelines.

Job Specifications

• Two (2) years in management in a high-volume food service position.
• Demonstrated record of successful interpersonal skills in regards to working with diverse people and levels of authority.
• Multi-task ability.
• Knowledge and experience with computers and software programs to include word processing and spreadsheet packages such as Word for Windows and Excel Spreadsheets.
• Must have the ability to work with the payroll and the inventory system.
• Demonstrated ability to communicate effectively, both written and verbal.
• This position requires sufficient experience, education and job knowledge to meet current business needs.

Job Qualifications
The Ox Pub Host will minimally possess a high school diploma or equivalent. This position requires someone who is organized, comfortable communicating effectively with others and is a good time manager.
Essential Job Functions

• Greets on arrival and regards on departure to Guests visiting the Ox Pub dining room in a warm and inviting manner.
• Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
• Adheres to all Standard Operating Procedures (SOPs).
• Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
• Work safely, with sanitation, efficiency, and with guest's loyalty in mind.
• Is a role model for the company and responds to questions positively.
• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
• Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
• Maintains confidentiality and security of relevant information.
• Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• Must be able to work any shift needed and is a minimum of 18 years of age
• Must attain a TIPS certification according to Casino and State guidelines.
• Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
• Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and Team Members.

Physical Demands and Work Environment

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. At other times, the work requires some physical exertion, such as reaching, standing and walking.

Essential Job Functions-Bus person

1. Adheres to all Standard Operating Procedures, SOPs.
2. Show great teamwork with all.
3. Assists in the deliverance and dispensing of items ordered by guests service orders; beverages and food.
4. Uses equipment such as coffee and iced tea makers and soda, juice, and milk dispensers.
5. Is a role model for the company and responds to questions positively.
6. Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over, in the food outlet(s).
7. Work with communication devices such as telephones, bulletin boards, and pagers.
8. Must speak with guests to maintain great guest relations and provides opportunities for loyalty to occur.
9. Push carts of dishes approximately 100 feet; stock plates, glasses, cups, and needed products.
10. Maintains confidentiality and security of relevant information.

Maintains an awareness of applicable laws and operates within those guidelines.

Essential Job Functions-Kitchen Expeditor

• Interpret food orders coming through kitchen printer from dining room
  • Organize orders for service
• Prepares food trays from completed kitchen line items and organize on trays for service staff to serve
• Prepares and serve appropriate side sauces with kitchen items
• Keeps station and kitchen service area neat and organized
• Keeps beverage service and food service trays neat, clean and organized
• Maintains strict quality control on all food being served
  • Food is at proper temperature
  • Food is well presented
  • Proper accompaniments are in place with meals
• Maintains server drop off and pick up areas of kitchen to make sure they are clean and functional. These areas include:
  • Wine/beer service areas
  • Dishwasher station
  • Expo Station
  • Server Salad Station

Essential Job Functions

1. Adheres to all Standard Operating Procedures, SOPs.
2. Cleans and polishes tableware of spots, prebusses.
3. Delivers and dispenses items ordered by guests; serves beverages, food, and non-food items via tray service.
4. Guest banking all dining room checks.
5. Use point of sale equipment to enter orders for kitchen personnel.
6. Uses equipment such as coffee brewers, iced tea makers, and juice, soda, and milk dispensers.
7. Service area and number of cover requirement to be determined.
8. Must bus tables in a timely manner to accommodate new business if needed.
9. Is a role model for the company and responds to questions positively.
10. Must be detail oriented and ensure that all items are set correctly, perhaps hundreds of times over, in the restaurant and the side areas.
11. Must work with communication devices such as telephones, and policy systems.
12. Must speak with guests to maintain great guest relations and provides opportunities for loyalty to occur.
13. Maintains confidentiality and security of relevant information.
14. Maintains an awareness of applicable laws and operates within those guidelines.

Physical Demands and Work Environment

May need to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. At other times, the work requires some physical exertion, such as reaching, standing, walking, pushing, pulling, and lifting.