IT Configurations Analyst - New Brighton, United States - APi Group

Description

APi Group is a global, market-leading business services provider

of safety and specialty services in over 500 locations worldwide. APi provides statutorily mandated and other contracted services to a strong base of long-standing customers across industries. We are driven by entrepreneurial business leaders to deliver innovative solutions for our customers. As our presence across the globe increases, we are striving to become the #1 people-first company in the world.
AtAPi Group, our purpose is clear:

We Build Great Leaders .We believe thateveryone at APi is a Leader, andwe provide leadership development programsacross our businesses to facilitate growth.

Our distinct leadership development culture creates an empowered, entrepreneurial atmosphere where our leaders can grow, thrive, and belong.
We are currently seeking an IT Configurations Analyst

who will support ongoing efforts and various one-time initiatives for APi Group Business Systems, specifically for the Field Service Management system that serves multiple operating companies (Op Cos).

This role is responsible for technical solutioning for the Inspection & Service Operations team to meet business requirements. They will provide technical oversight to support the SaaS-based FSM solutions. Lastly, this position works alongside team members to support daily operations within the FSM and associated systems.

.

To include, but not limited to the following:
Serve as team technical expert of Field Service Management (FSM) system & associated systems utilized by APi Group, including configurations, integrations, process flows & workflows, imports, exports, and other functionality of the system to facilitate business processes
Maintain ownership of configuration governance to ensure system remains scalable and sustainable while also meeting the needs of the business
Advise FSM Support Specialists on applications and systems to ensure configurations meet end-user needs and users are utilizing the system appropriately

Serve as advisor for requests requiring a higher degree of technical expertise or decision-making to resolve issues that required timely resolution.

Facilitate proper maintenance of system data, working with data analysts to support reporting requirements as well as clean data and data governance efforts
Have technical discussions with partner vendors, the integrations teams, and other workstreams to optimize system configurations including reporting, data structures, and stability
Ensure shared knowledge and documentation of system architecture and configuration as well as scalability and sustainability of configurations and integrations
Support testing and QA/QC efforts to verify functionality through proven test scripts
Engage the user community to support Operating Companies' use of the system through training, support, standard processes, and feedback loops

Qualifications:

BS/BA in field related to computer science, information technology, business or other relevant business application is preferred but less significant than other requirements listed.

History of managing modifications to existing software to fit specialized needs and configurations, and maintaining program libraries and technical documentation
Excellent analytical skills and aptitude for critical thinking, problem-solving, and decision-making
Excellent communication and interpersonal skills
Exceptional time management and organizational skills
Strong character, ethics, commitment, and reliability
Proficient in Microsoft Suite

Competencies and Skills:
Shows initiative
Manages time
Thinks Strategically
Shows Self-Awareness
Builds Relationships

Benefits and Compensation:
This role will be eligible for hybrid work flexibility based out of our New Brighton office. The pay range is $59,000 - $88,000, depending on job-related knowledge, skills, and experience.

This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family.

Some benefits include:
Comprehensive Insurance coverage, Medical, Dental, Vision, and more
Access to corporate fitness center
Wellness Program
401K with employer match
Discounted company stock (Employee Stock Purchase Plan)
Profit Sharing
Generous paid time off
Leadership Flex - hybrid work environment
Growth opportunities through company sponsored leadership development courses and trainings
This position is not eligible for sponsorship.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

APi Group is committed to complying with all laws prohibiting discrimination in employment and to providing equal employment opportunity to applicants and employees without discrimination on the basis of sex/gender, age, disability, race, color, ethnicity, religion, creed, national origin, military/veteran status, or other protected characteristics as defined by local, state, and federal law.

In keeping with this commitment, APi Group will provide reasonable accommodations in the application process to otherwise qualified applicants with a disability.

Applicants who wish to request a reasonable accommodation of disability in connection with the application process should contact Employee Services at or email

.

If you want to view the

Know Your Rights:
Workplace Discrimination is Illegal poster, please choose your language: English

– Spanish

– Arabic

• Chinese

English

– Spanish

– Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

#J-18808-Ljbffr