Service Desk Analyst L1 - Atlanta
2 weeks ago

Job summary
We are seeking an experienced Service Desk Analyst to join our team. The ideal candidate will have excellent communication skills and customer management experience. They will be responsible for receiving end-user calls, providing first-level resolutions, and escalating tickets to respective support groups.- Receiving end user calls
- Provide first level resolutions
- Ticket creation/Categorization / Prioritization
Job description
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