Senior Technical Support Engineer - Raleigh, United States - Mirantis

Description

Job Description

Work with customers and the Support Team to assist in resolution of complex customer issues.

Work ticket queue (SFDC) to help maintain contracted SLA's and delight customers

Troubleshooting MKE and MSR components

Troubleshooting Container Cloud components

Bug reporting and project follow up

Learn the Mirantis Container Cloud technologies and customer deployment environments

Create best-in-class help content and proactively review and update our knowledge management system

Work with your team to identify and utilize troubleshooting techniques to resolve advanced issues spanning all layers of the technology stack

Engage with the engineering team to resolve technical issues

Identify and recommend process improvements to deliver the highest level of customer satisfaction

Maintain and track detailed records for all customer interactions in our internal ticketing system

Have fun