Client Care Associate - South Dennis, United States - Cape Cod Veterinary Specialists

Description

Client Care Associate (Seasonal/ Part Time) Dennis, MA Cape Cod Veterinary Specialists is seeking a seasonal, part-time Client Care Associate to join the team in our Dennis, MA, location. About this role The Client Care Associate is the first and last impression of Cape Cod Veterinary Specialists, which impacts the clients overall experience. The CCA is an invaluable member of the team that communicates with the clients, works with the medical staff to facilitate emergency and specialty appointments, provides information to the referring veterinary community, and manages financial transactions. This position is client-focused but may involve some veterinary assisting tasks, including patient restraint and running bloodwork. The Client Care Associate will

• Greet and check in clients for emergency and specialty appointments in a polite, professional, and timely manner.
• Schedule and confirm appointments.
• Occasionally assist doctors in appointments, run blood work, and assist the medical team in completing appointments when appropriate.
• Perform record keeping, such as scanning, and documentation in the electronic medical records (EMR)
• Provide estimates and invoices for payment.
• Take deposits and process payments at checkout.
• Send medical records to referring veterinarians.
• Direct client calls to the appropriate department in a polite, professional, and timely manner
• Maintain a clean lobby and front desk area.
• Respond to clients with compassion and empathy in stressful and emotional situations.

Salary, Schedule, and Benefits Include (but are not limited to)

• The salary for this position is $18 hourly
• Schedule This is a part-time, seasonal position that includes weekends, days, and evening hours.
• The initial training schedule may differ.
• There is a holiday shift rotation
• Uniform allowance
• Full time Veterinary Social Worker on site for employees and clients

Required Qualifications

• More than 1 year experience in the veterinary hospital as a technician, liaison, or CCA
• This position may be open to the right person who expresses a genuine desire and is eager to learn.
• Sufficient computer experience (Word, Excel) and the ability to learn various veterinary software programs.
• Ample experience and knowledge of office and computer technicology, including payment terminals
• Basic math skills to determine proper deposits and process payments.
• Ability to balance and prioritize multiple tasks appropriately.
• Confidence in themselves, in their abilities, and in their team
• Excellent clear communication skills
• Veterinary assisting skills to help medical staff in appointments, including restraint and running bloodwork.
• Must be professional, pleasant, and engaged.
• Must be attentive and demonstrate an elevated level of respect to referring veterinarians, clients, and co-workers.

About Cape Cod Veterinary Specialists Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay and Dennis, MA. With more than 20 specialists across nine specialties, our highly skilled and compassionate team works to ensure pets receive quality, gold-standard medical care. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community. We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach. Imagine being part of a team that values and supports your professional growth. At CCVS, investing in our employees' development is vital to achieving optimal patient care. So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community. Additional Information All applicants who are being considered for employment are required to pass a drug test before beginning work as part of the commitment to maintaining a safe and drug-free environment.

Please apply directly or send a cover letter and resume to