Jobs
>
El Paso

    Customer Service Technician - El Paso, United States - ProSphere Tek

    ProSphere Tek
    ProSphere Tek El Paso, United States

    4 days ago

    Default job background
    Description
    Overview


    ProSphere (PST), a Planned Systems International company (PSI), referred to as PSI-PST is seeking several individuals for the position of Customer Service Technician.

    Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices.

    The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.

    The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2.

    Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level.

    These are Part-time positions located in El Paso, TX. Veterans are highly encouraged to apply.

    All candidates must be US Citizens for this contract.

    Essential Functions and Job Responsibilities

    Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals

    Analyze and report daily on ticket resolution to an established weekly ticket closure rate

    Troubleshoot basic IT services as needed and assist customers with reported issues

    Will use an automated ticketing system on a daily basis

    Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment

    Will be responsible for all assigned trouble tickets from creation to resolution

    Minimum Requirements

    Candidate must be a U.S. Citizen

    Must live within 1 hour of the facility Gateway West, El Paso, TX)

    Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)

    Minimum high school diploma

    Technical certifications strongly desired

    Experience providing IT support to end-user communities preferred but not required

    Excellent customer service and communications skills required

    Demonstrable troubleshooting and problem resolution skills for desktops and laptops

    Experience providing services to the federal government and/or the VA

    Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

    May be required to lift up to fifty (50) pounds

    Ability to work overtime required on occasion

    Ability to sit at a workstation for long periods of time

    Company Benefits


    PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.

    Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

    EEO Commitment

    It is company policy to promote equal employment opportunities.

    All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

    Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing - , or by dialing

    Location US-TX-El Paso

    Posted Date 1 month ago (4/2/2024 8:24 PM)

    Job ID
  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. El Paso, TX, United States

    Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, av ...

  • MHC Kenworth

    Diesel Service Technician

    1 week ago

    MHC Kenworth El Paso, United States

    Job Title · Diesel Service Technician / Mechanic · Business Function · Service · Branch Name · MHC KENWORTH-EL PASO · Date · Address · 12500 ROJAS DRIVE · City · El Paso · State · TX · Job Overview & Essential Functions · Murphy-Hoffman Company, LLC is North America's largest Ken ...

  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. El Paso, TX, US, United States

    Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, av ...

  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. El Paso, United States

    Job Description · Job DescriptionAstrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deploy ...

  • Astrophysics Inc.

    Field Service Technician

    3 days ago

    Astrophysics Inc. El Paso, United States

    Job Description · Job DescriptionAstrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deploy ...

  • Fastcility Corporation

    Field Service Technician

    5 days ago

    Fastcility Corporation El Paso, United States

    Job Description · Job DescriptionCommercial food service equipment repair agency looking for field service technicians to add to our Texas service team with a concentration in the El Paso and southeast New Mexico areas. Servicing and installation on foodservice, kitchen equipment ...

  • Mission Chevrolet

    Quick Service Technician

    30 minutes ago

    Mission Chevrolet El Paso, United States

    Job Description · Job DescriptionJob Summary: · Mission Chevrolet is seeking a skilled Quick Service Technician to join our team in El Paso, Texas. As a commission-based full-time technician, you will play a crucial role in our dealership by performing high-quality vehicle mainte ...

  • Engel North America

    Field Service Technician

    3 days ago

    Engel North America El Paso, United States

    Job Description · Job DescriptionENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a succe ...

  • Fastcility Corporation

    Field Service Technician

    5 days ago

    Fastcility Corporation El Paso, United States

    Job Description · Job DescriptionCommercial food service equipment repair agency looking for field service technicians to add to our Texas service team with a concentration in the El Paso and southeast New Mexico areas. Servicing and installation on foodservice, kitchen equipment ...

  • Trapeze Group

    IT Service Desk Technician

    2 weeks ago

    Trapeze Group El Paso, United States

    Job Summary: · We are seeking an IT Service Desk Technician to join our service desk support team. The IT Service Desk Technician will provide technical assistance and support related to computer systems, cloud services, hardware, and software. The IT Service Desk Technician rol ...

  • Planned Systems International

    Customer Service Technician

    4 days ago

    Planned Systems International El Paso, United States

    · Customer Service Technician · Location · US-TX-El Paso · Job ID · Overview · ProSphere (PST), a Planned Systems International company (PSI), referred to as PSI-PST is seeking several individuals for the position of Customer Service Technician. Persons in this position will b ...

  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. El Paso, TX, United States

    Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, av ...

  • Trane Technologies plc

    HVAC Service Technician

    5 days ago

    Trane Technologies plc El Paso, United States

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges an ...

  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. El Paso, United States

    Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, av ...

  • SYOXSA, Inc.

    Cryogenics Service Technician

    5 days ago

    SYOXSA, Inc. El Paso, United States

    Job Description · Job DescriptionSYOXSA, Inc. Employee Expectation: A positive attitude is a requirement of all employees. In addition, all employees are required to treat colleagues, customers, suppliers and SYOXSA property with respect. Safety is paramount at SYOXSA. All employ ...

  • Tate Branch Auto Group

    Diesel Service Technician

    6 days ago

    Tate Branch Auto Group El Paso, United States

    The Tate Branch Auto Group located in Carlsbad, NM is looking for Diesel Service Technicians to join our High Volume Service Department. · *Relocation Package Available based on Experience* · The Diesel Service Technician at Tate Branch Auto Group will be responsible for providi ...

  • SmartCover

    Field Service Technician

    6 days ago

    SmartCover El Paso, United States

    Position Summary: · Responsible for monitoring, maintaining, accurately troubleshooting, and repairing SmartCoverTM Systems for all customer's installed bases within a predetermined territory. Provides Customer Relationship Management to create and maintain strong customer loyalt ...

  • Apex Ventures

    Service technician/electrician

    1 week ago

    Apex Ventures Homestead Meadows South, United States

    Service Technician/Electrician (M/F/D) · Location: Ingolstadt, Donau · Type of Employment: Full-time · Working Hours: 40 hours per week · About KPS Prüfservice · KPS Prüfservice is one of the leading companies nationwide in the field of electrical equipment testing. Our focus is ...

  • SAIC Career Site

    Field Service Technician

    2 weeks ago

    SAIC Career Site EL PASO, United States

    Description · SAIC is looking for an experienced, energetic and motivated Field Service Technician to join our team in El Paso, TX as a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure ru ...

  • SAIC Career Site

    Field Service Technician

    2 weeks ago

    SAIC Career Site EL PASO, United States

    Description · SAIC is looking for an experienced, energetic and motivated Field Service Technician to join our team in El Paso, TX as a Field Service Technician. Working for SAIC, you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure ...