Solutions Consultant - Burlington - Ready Education LLC

Description

Job Title

A Solution Consultant is required to bridge product expertise, strategic thinking, business acumen, leadership skills, and effective communication abilities to drive strategic technology decisions within the GTM team at Ready Education and for existing and potential clients.

• Leadership
  • Provide guidance and mentorship to the GTM team regarding our product portfolio and best practices in presentation delivery.
  • Mentor and coach GTM team members on technology stacks and technical capabilities of the product portfolio.
  • Drive consensus among stakeholders on solution decisions where appropriate.
• Communication
  • Foster strong relationships with key stakeholders within Ready, providing links between GTM and Product team functions for competitive analysis.
  • Create and participate in compelling scripted and non-scripted presentations, customer consultations, strategy execution, proposals, and knowledge of current trends in Higher Education.
• Technology
  • Possess and maintain extensive knowledge of all internal and partner solutions.
  • Possess and maintain knowledge of emerging technologies and industry trends.
  • Continuously improve and refine best practices concerning the Ready product portfolio.
  • Foster a culture of learning and innovation within the GTM team.
  • Collaborate with clients, external vendors, and partners to integrate third-party solutions.
• Sales
  • Work directly with sales teams to customize solutions for clients.
  • Work on high-priority deals and coordinate sales support teams to execute the solutions' strategy.
  • Evaluate and respond to RFPs, oversee response stewardship, and maintain a library of standard responses. Conduct competitor analysis, collaborating with internal teams to ensure accurate and transparent assessments of the competition, thereby sustaining Ready's competitive edge in the market.
  • Contribute to elevate and advance sales throughout each stage.
  • Deliver demonstrations and facilitate/lead discussions on behalf of the company - with key stakeholders, budget holders, and C-suite executives at institutions who may be prospects or existing clients.
• Strategic Thinking
  • Collaborate with all GTM teams to inform the development of a next-generation Go-to-Market strategy.
  • Develop a strategic vision for technical solutions and communicate it to clients.
  • Align solution technology roadmaps with long-term business goals.
  • Anticipate future tech trends based on customer interaction, assessing and communicating them within GTM.

Role Purpose

As a Solution Consultant, you will directly impact our mission by partnering with team members across functions to generate revenue. This full-time position reports to the Director, Field Strategy and Enablement, and your primary objectives are:

1. Work with the sales team (AEs and CDMs) to craft and deliver product demonstrations tailored to prospective clients' needs and goals.
2. Provide UI training to sales and CSM team members as necessary to facilitate team learning.
3. Partner with product managers and product marketing to ensure the demo instance is updated and maintained for an optimal user experience.
4. Communicate with the Product team to relay competitive analysis and encourage product enhancements.

In this role, you will have frequent conversations with leaders at Higher Education institutions about their goals and objectives related to student success, retention, engagement, and mental health.

Reports To

Director, Strategy, and Enablement

Key Stakeholders

Collaborate with all GTM teams and executive leadership to inform the development of a next-generation Go-to-Market strategy.

In partnership with Sales leadership, the Sales team, and Customer Success, formulate and execute strategies to reach revenue objectives by adopting Ready product platforms.

Provide input and insight to the Product and Product Marketing team, drawing from firsthand experience working with customers to develop understanding scenarios and business cases that improve the product portfolio feature set.

Job Duties and Responsibilities

• Coach and mentor other Ready employees on aspects of working with the product portfolio.
• Provide direction and specialist knowledge in applying the technology/application solutions to the client environment, assist in customizing solutions.
• Work on high-priority deals and support the GTM teams to create compelling solutions for prospective customers.
• Focus on complex sales and upsell opportunities requiring creative and complex solutions.
• Advise internal and external clients on solutions.
• Continually evaluate and revise processes supporting the work of the solution architect team.
• Lead team members, providing direction and mentoring others.

Main Responsibilities

• Collaborate with the Solution Architect team to prioritize tasks based on strategic goals.
• Engage with the Sales team to plan meetings, understand requirements, and set up demos to showcase Ready products to both prospective clients and existing partners.
• Discover clients' needs and business objectives, aligning our solution to help them solve unique problems.
• Create prototypes to validate technical feasibility and showcase solutions to clients.
• Provide input to product development teams for designing and developing new features based on client feedback and market trends.
• Plan, provide, and review new product features and guide the sales and CSM teams.
• Engage with RFPs/Tenders to proactively understand gaps for activation and engineering teams to address.
• Participate in client meetings to gather requirements and present solutions, addressing queries and concerns raised.
• Act as a trusted customer advocate, guiding clients on best practices and migration to Ready's advanced student engagement solutions.
• Work with higher education customers, educating, training, and building solutions across all segments.
• Create and deliver presentations, product demos, sample solutions, and discussions to drive adoption of Ready Education offerings.
• Assess, understand, and share knowledge, insights, and strategies about emerging technologies and industry developments.
• Collaborate with internal teams to provide insight and define the product roadmap, market positioning, and program initiatives for specific audiences, including education leaders in higher education.
• Stay current with industry certifications and continuously enhance technical skills to keep up with evolving technologies and best practices.

Essential Requirements

• In-depth knowledge of the higher ed tech landscape and competitors.
• Demonstrated project management skills.
• Demonstrated excellent verbal and written communication skills: discovery, needs analysis, positioning, business justification, closing techniques.
• Ability to persuade others through presentations, demonstrations, and written one-to-one and one-to-many communication environments.
• No Fear: dynamic and creative, willing to take on any challenge and make a significant impact.
• Connector: The ability to connect technology with measurable business value is critical to a solutions consultant.
• Strategic Thought Leader: You should also have a demonstrated ability to think strategically about business, products, and technical challenges.
• Strong remote and physical presentation skills, agile to adapt your presentation style to multiple audiences, including c-suite stakeholders, effectively whiteboarding your solutions in both large and small group settings.
• Bachelor's Degree required; MBA preferred.
• Willingness to travel.

About Us

Ready Education is the leading mobile student engagement platform on a mission to improve student success in higher education worldwide. Our products connect students with their peers and faculty, allow easy management of courses and finances, and help 700+ institutions strengthen their campus community. We are a global, remote-first team.

We are growing rapidly, both organically and inorganically, and have successfully completed four acquisitions in the past year. We have a diverse and world-class team poised for our next phase of rapid growth.

What Will Make You Stand Out

Individuals most successful in this role will have expertise in the following areas:

• Verbal and written communication.
• Attention to detail and organization.
• Active listening and curiosity.
• Grit and persistence.

What You Can Expect From Us

• A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup.
• Remote first work environment: Ability to work from anywhere in North America with flexible hours.
• Generous paid vacation time.
• A chance to travel while working remotely.
• Continuous learning and growth culture with many opportunities to develop professionally.
• Health Benefits including health, dental, vision, company-funded life & disability insurance, and identity protection.
• Participation in matching 401K plan.
• Team bonding activities.
• Professional development opportunities.
• Home Office Set up support with a company laptop & equipment.
• A chance to work with a global collaborative, friendly, and diverse team.
• Company Swag.

Although this role is 100% remote, the person in this position should be expected to travel for certain customer/industry/company events and engagements as necessary.