Client Support Specialist - Sacramento
3 weeks ago

About NEXGEN Asset Management
NEXGEN Asset Management is the industry-leading Enterprise Asset Management (EAM) software that combines a robust Computerized Maintenance Management System (CMMS) with advanced asset management planning tools.Nexgen es una empresa líder en gestión de activos empresariales.
About The Role
We are seeking a detail-oriented and customer-focused Client Support Specialist to join our teamThis role is ideal for someone who thrives on providing exceptional client experiences, enjoys problem-solving, and is highly proficient in Zoho Desk.
,- Manage and respond to client inquiries via Zoho Desk (email, chat, phone ,and tickets)
- Maintain , update,and resolve support tickets efficiently while meeting SLA standards
- ///ilis extgreater Toubleshoot client issues and provide clear,solution-focused responses Escalate complex issues to internal teams while maintaining client communication Document recurring issues and contribute to internal andclient-facing knowledge bases Maintain accurateclient recordsand interaction historieswithinZohoDesk Delivera consistently positive professional,and empatheticclient experience
Job description
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