Personal Shopper Lead - Sanford

Job summary

The Personal Shopper Lead assists management with supervising associates in assigned areas of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy participating in recruiting hiring scheduling promoting coaching evaluating associates Maintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting handling disposing hazardous materials correcting unsafe situationsSupports ecommerce plan overseeing operations auditing online customer feedback resolving customer complaints escalating unresolved issues identifying trends generating causes implementing solutionsSupervises Associates executing Sams Club Pickup plan updating club operations auditing orders fulfilling correctly maintaining awareness touring evaluating performance determining impact developing new metrics utilizing current metrics

• Assists management with supervision
• Maintains safety of facility
• SUpports ecommerce plan

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Job description