Operations Client Service, VP - Boston
3 weeks ago

Job summary
The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to Daily servicing of the account, SLA requirements etc., New services and/or changes to service and associated billing adjustments Escalation of service Issues and/or performance concerns Coordinating Standard KPI and Service Level Meetings Acting as the client's sponsor when working with internal State Street teams Query resolution Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.Key Responsibilities: Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.
- Client Service Management:
- Service Delivery Oversight:
- Issue Resolution:
Positive engagement is critical. The role needs to take ownership.
Job description
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