Cashier / Customer Service Representative - Brecksville
8 hours ago
Job description
Job DescriptionJob Title:
Customer Service Representative (CSR)
Department:
Operations
Reports To:
Store Management
Exemption Status (FLSA): Non-Exempt
Job Summary:
The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational efficiency, and safety standards.
The CSR consistently represents truenorth's brand by providing fast, friendly, and clean service inside and outside the store, ensuring a positive customer experience at every interaction.
Essential FunctionsProvide prompt, courteous customer service in accordance with company standards
Accurately process customer transactions using point-of-sale systems
Maintain a clean, safe, and organized store environment
Perform assigned food service tasks following food safety and sanitation requirements, as applicable
Perform interior and exterior store duties necessary to support daily operations
Key Responsibilities
Customer Service
Assist customers and provide product or service recommendations
Greet and acknowledge every customer to create a welcoming environment
Communicate customer feedback, concerns, and complaints to management
Monitor store activity and report suspicious behavior or incidents
Sales and Cash Handling
Promote customer loyalty and enroll customers in the rewards program
Stay informed on current promotions, advertised products, and sales
Upsell by recommending complementary or similar items
Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
Verify ID and comply with age-restricted sales laws and policies
Ensure accurate pricing, labeling, and promotional updates
Explain car wash programs and assist with traffic flow during peak times if applicable
Store Cleanliness and Appearance
Interior
Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
Empty interior trash receptacles and keep register area clean, neat, and organized
Respond to spills and maintain clean organized cooler and storage areas
Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms
Exterior
Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed
Operational Support
Prepare and serve food items in accordance with food safety and sanitation standards
Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
Support store operations during high-volume periods, staffing shortages, or special promotions as needed
Assist store operations with training new team members
Perform other duties as assigned by management
Requirements And Qualifications
Basic reading, writing and math skills
Ability to operate point of sale, store, and car wash equipment
Ability to follow company policies, procedures, and safety standards
Maintain proper uniform standards while on duty
Must be able to work flexible hours including evenings, weekends, and holidays
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)
Education And Experience
No experience required
Prior customer service or cashier experience preferred
Physical Requirements
Ability to stand or walk for extended periods of time
Ability to bend, reach, and perform repetitive motions
Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions
Work Environment
Fast-paced convenience store environment with frequent customer interaction
Indoor and outdoor work conditions
Required Travel
None
True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.
Similar jobs
Process orders, provide information about Applied Medical Technology's products and services, and handle customer complaints. · ...
1 week ago
· Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new ...
20 hours ago
We are looking for a highly motivated Guest Services Representative with a passion for the industry and a proven track record in customer service to join our team. We are in search of an individual who can multitask effectively. · ...
1 day ago
The full time Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information. · Greet and check in patients in a friendly, courteous, and professional manner. · Accurately enter/update/verify insurance information ...
1 month ago
We are always searching for new talent and would love for you to join our team We strive to keep the small company feeling while still reaching users all over the globe. · High school diploma required. Customer service experience. Computer experience. · ...
1 week ago
We are always searching for new talent and would love for you to join our team. Customer service representatives process orders, provide information about Applied Medical Technology's products and services, and handle customer complaints. · ...
1 week ago
Job summary · Front Desk/Receptionist responsible for greeting patients in a professional manner; updating and verifying patient information. · ...
2 weeks ago
The part time Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; · maintain ...
5 days ago
Serás el rostro amigable y voz confiable que mantiene nuestro centro de servicio funcionando suavemente. · ...
1 week ago
+The part time front desk/receptionist greets patients in a professional manner; updates and verifies patient information; maintains communication between patient provider and clinical staff. · +High school diploma or GED+BenefitsCompetitive wagesAn organization focused on People ...
2 weeks ago
Rose Pest Solutions isn't just the oldest pest management company in the nation (established in 1860) — we're also a 4th-generation family-owned business with a proven record of success. · ...
1 week ago
We are looking for a well-rounded, self-motivated, professional individual who is seeking a full-time career with a well-established organization. · ...
1 week ago
We're looking for Driven Individuals who are hungry for growth, love connecting with people, and want more than just another job. · This is not a desk job; you'll be working face-to-face with customers, · building relationships, · and learning how to communicate with confidence w ...
1 week ago
We are committed to continuously improving our guests experience through growth, quality operations and development of people. · We provide a standard schedule of 30 hours per week, approx. 6am-12pm Monday - Friday, · Paid training programs to ensure you are successful, · An exci ...
1 month ago
Customer service representative for annuities providing personalized high quality service experiences to policy owners and ensuring the unassailability of operations in a fast-paced highly regulated environment. · ...
1 week ago
+Job summary · The Customer Service Representative supports customers by providing helpful information, · answering questions, and responding to customers. · High School diploma · 3-5 years of work experience in a customer service or customer facing role. · ...
1 month ago
Trane in Valley View, OH is hiring a Customer Service Representative who will deliver positive client service experiences and sales solutions to clients while meeting financial goals. · ...
2 weeks ago
Support customers by providing helpful information and answering questions as the front line of support for clients and customers. · Resolve daily customer issues and identify strategic solutions for key customers · Maintain a positive, empathetic, and professional attitude towar ...
2 weeks ago
This is a day shift position working 36 hours per week Monday through Friday. · Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections,and procurement. Representatives must use quality customer service tech ...
1 week ago
A Customer Service Representative generates exceptional customer experiences reinforcing growth of a successful insurance agency. · Answer customer inquiries and provide policy information. · ...
1 week ago