Home Improvement Department Manager - Ogden - Smith & Edwards Co.

    Smith & Edwards Co.
    Smith & Edwards Co. Ogden

    16 hours ago

    Description

    Job Title: Retail Department Manager - Home Improvement, e.g., Plumbing & Electrical, Lawn & Garden, Building Materials, Paint & Hardware

    Location:Ogden, UT 84404

    About Us: We are a leading active lifestyle retailer, dedicated to providing our community with high-quality products, exceptional service, and expert advice for all their DIY and professional project needs. We foster a collaborative and customer-focused environment, empowering our team to help our neighbors build and create.

    Job Summary: The Retail Department Manager is a key leadership role responsible for the day-to-day operations and performance of our home improvement departments within our diverse stores. This individual will drive sales, manage inventory, ensure outstanding customer service, and lead a team of associates within their designated area. The ideal candidate will possess strong product knowledge related to their home improvement, excellent leadership skills, and a passion for helping customers achieve their home improvement goals.

    Key Responsibilities:

    • Department Operations & Performance:
      • Oversee daily operations of the home improvement departments (e.g., Plumbing, Electrical, Lumber, Paint, Hardware, Garden, Tools).
      • Develop and execute strategies to achieve and exceed sales targets, gross margin goals, and key performance indicators (KPIs) for the department.
      • Monitor and analyze departmental sales data, inventory levels, and operational costs to identify trends and implement effective strategies.
      • Ensure compliance with all company policies, procedures, and safety regulations within the department.
      • Manage departmental expenses and labor costs within budgetary guidelines.
      • Maintain a safe, clean, and organized department, including aisles, displays, and storage areas.
    • Team Leadership & Development:
      • Train, coach, and motivate a team of retail associates within the department to deliver exceptional performance and customer service.
      • Conduct regular performance reviews and provide constructive feedback to foster employee growth and engagement.
      • Create and manage weekly work schedules to ensure adequate staffing levels and efficient coverage.
      • Promote a positive and collaborative team environment, fostering strong communication and accountability.
      • Assist in the recruitment and onboarding of new departmental team members.
    • Customer Experience:
      • Ensure all customers receive prompt, courteous, and knowledgeable assistance specific to the department's products and services.
      • Resolve customer inquiries, issues, and complaints effectively and professionally, turning challenges into positive experiences.
      • Train associates on in-depth product knowledge, selling techniques, and how to effectively recommend solutions for customer projects.
      • Proactively engage with customers to understand their needs and guide them to the right products.
    • Merchandising & Inventory Management:
      • Execute merchandising plans, ensuring products are accurately priced, well-stocked, and visually appealing according to company standards.
      • Monitor inventory levels, conduct regular cycle counts, and manage product replenishment and returns to minimize out-of-stocks and overstock.
      • Oversee the proper receiving, unpacking, and stocking of merchandise within the department.
      • Identify and address opportunities for improved product placement and display.
      • Stay informed about new products, industry trends, and competitor activities relevant to the department.
    • Safety & Compliance:
      • Ensure all departmental activities are conducted in adherence to safety protocols and company guidelines (e.g., proper lifting techniques, safe use of equipment, handling of hazardous materials if applicable).
      • Conduct regular safety inspections within the department and report any concerns.

    Qualifications:

    • High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.
    • Minimum of 5 years of retail experience, with at least 2 years in a supervisory or leadership role, preferably within a home improvement, hardware, or big-box retail environment.
    • Demonstrated strong product knowledge specific to your departments, e.g., plumbing, electrical, lumber, paint, gardening, power tools.
    • Proven ability to drive sales, manage departmental budgets, and achieve operational goals.
    • Excellent leadership, communication (verbal and written), and interpersonal skills.
    • Strong organizational, problem-solving, and decision-making abilities.
    • Proficiency with retail point-of-sale (POS) systems and basic computer applications (e.g., Microsoft Office Suite).
    • Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs dictate.
    • Ability to lift and move merchandise up to 50 pounds regularly and stand/walk for extended periods.

    What We Offer:

    • Competitive hourly wage/salary with performance incentives.
    • Comprehensive benefits package (medical, dental, vision, 401K with company match, paid time off).
    • Opportunities for career advancement within our organization.
    • A supportive and team-oriented work environment.
    • Excellent employee discount.

    Store hours: Hours of operation are 9 am - 8pm Monday - Friday. 9 am - 6 pm Saturday. Closed Sundays and major holidays. Saturday availabilityis required. Must have availability within store hours. Reliability and punctuality are required.

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