Client Support Representative - Schaumburg
1 day ago
Job description
About The RoleWe are seeking a Customer Service Representative who excels in email-based support, case management, and problem-solving.
This role is heavily focused on email communication , research , and cross‑department collaboration , rather than high call volume.
Ideal candidates are detail‑oriented, tech‑savvy, and comfortable working in a fast-paced, service-driven environment.Key Responsibilities
Support account managers with various fleet-related customer needs.
Assist customers with issues such as vehicle orders, impound situations, and service inquiries.
Conduct detailed research to find solutions and think creatively when resolving problems.
Communicate frequently with internal departments using Microsoft Teams.
Manage a high volume of customer emails and Salesforce case tickets.
Make outbound follow-up calls as needed.
Multi-task by entering customer information while communicating with them.
Use Salesforce CRM for case tracking, customer follow-ups, and documentation.
Utilize internal systems to:
Create vehicle selectors
Process billing updates
Generate reports
Distribute insurance cards
Update driver data
Contact drivers via phone or email to gather missing information.
Must Have
Required Skills & Qualifications
2+ years of office-based customer service experience.
Strong written communication skills and high‑quality email etiquette.
Proficiency with MS Office (Outlook, Word, Excel) and general computer systems.
Ability to work across multiple databases and dual monitors.
Basic Excel knowledge (and willingness to learn more).
Strong typing skills (minimum 40 WPM).
High school diploma or equivalent.
Preferred
Experience using Salesforce CRM.
Work Environment
Business casual office setting.
100% onsite—no remote flexibility.
Modern workspace with premium amenities, including:
Ping pong tables
Golf simulator
Gym membership with classes and sauna
Opportunities for overtime.
Why This Role Is a Great Opportunity
Stable, growing organization.
Strong potential for contract extension or permanent hire (many team members convert around 6–12 months).
Expanding team with room to grow and demonstrate your abilities.
Supportive, collaborative customer support environment.
Job Type & Location
This is a Contract to Hire position based out of Schaumburg, IL.
Pay And Benefits
The pay range for this position is $ $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Mar 6, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.
We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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