project manager - Rutherford, United States - HCL Technologies

Description

Job Description (Posting).

Meta Project Management

Directing, managing, and monitoring data center projects from start to finish
Ensuring change management processes are observed
Resolving project issues and assessing risks
Reporting progress and results to all relevant stakeholders
Maintaining roadmaps, project plans, and dashboards for the infrastructure teams
Establishing and managing communication channels with stakeholders and business partners
Experience managing data-center build/ deployment projects
Knowledge of data networks in a DC environment is a huge plus
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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