- Serve as a guide and subject matter authority on delivery methodology to new partners.
- Ensure partners are aligned with required components of scorecard maintenance, audit reporting, and deployment methodology.
- Work closely with the partner, Partner Manager and CX on high risk project escalations including assessing partner concern issues, recommending and driving remediation steps, preparing executive communications, and collaborating with GPO and CX team members to enable successful outcomes.
- Develop processes/standards for partner primed deployment critical issues.
- Develop and deliver partner assistance offerings to enable successful deployments and services practices.
- Serve as deployment subject matter authority to services partner transformation.
- At times, participate in new partner sales cycles to assist partner in gathering requirements, formulating delivery approach, and developing a proposal/SOW.
- confirmed experience implementing Workday OR project management.
- 1+ years experience working with services deployment partners.
- 3+ yearsof shown ability as a Workday consultant or functional Architect or Engagement Manager
- 2+ years of Workday experience in at least one of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, Asset Management, Projects, Expense Management, Financial Reporting, or Budgeting.
- 3+ years of validated ability as a Workday consultant or functional Architect or Engagement Manager2+ years of experience with functional Workday expertise in one of the following areas: HCM, Benefits, Compensation, Performance, Recruiting, or Talent
- Highly professional and consultative style of working, strong individual contributor
- Experience within large, sophisticated and highly matrixed organizations
- Validated teammate, self-motivated with the ability to work collaboratively with and through others
- Ability to build credibility and trust to drive engagement and results.
- Leverage Services, enablement and functional experience to efficiently navigate the organization in achieving desired objectives.
- Top-tier professional with well-developed analytical and problem-solving skills
- Ability to lead and prioritize contending business priorities
- Excellent listening and communication skills
- Ability to clearly articulate messages to a variety of team members and audiences
- Flexible and adaptable; able to work in ambiguous situations
- Forward looking with a broad approach to solutions
- Highly organized and detail oriented with a natural inclination for planning strategy and tactics
- Consulting experience either as an internal consultant or with a consulting/software company.
- Experience implementing Workday, Oracle, SAP, PeopleSoft, or similar HCM or Financial applications.
- Shown grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement, or Professional Services Automation (PSA).
- Project Management experience.
- Excellent organization, time management, and interpersonal skills.
- Passion for customer service.
- Business development skills.
- Knowledge of Internet technology.
- Previous experience with a major systems integrator and/or an enterprise software company is a plus.
- Successful candidates have a balance of functional (business) and technical experience.
- Ability to travel up to 25%
Partner Success Manager- HCM-FINS Project Delivery - Minneapolis, United States - Workday, Inc.
Description
About the Role
The Global Partners Organization (GPO) is hiring a Partner Success Lead to join our dynamic team. You will play a crucial role in empowering successful deployment outcomes with our services partner ecosystem. The Partner Success Lead will be an authority with the Workday Deployment Methodology and serve as a guide and subject matter authority to our new partners. The Partner Success Lead will partner closely with the Partner Management and our Customer Experience organizations with high risk projects that need extra care or assistance. You will support executive level expectations by providing suggestions to management based on key trends and themes for issues experienced in our partner ecosystem to strategically address them.
About You
Partner Success Manager-Basic Qualifications:
Partner Advisor FINS- Basic Qualifications
Partner Advisor HCM- Basic Qualifications
Other Qualifications: