Lab Support Technician - Cincinnati, United States - Insight Global

Description

Job Responsibilities
Receives orders; reviews patient demographics, including insurance information using information in LastWord, Centricity or information provided by patient.
Completes registration and order entry into Horizon ordering tests per established protocols.

For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed.

Answers the phone promptly in a courteous manner, identifying oneself to the caller.
Uses proper pronunciation of medical terms.
Completes all required department logs and documentation.
Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics).
Resolves any problems identified in the appropriate manner.
Handles phone requests with a minimum of call transfers.
Performs filing
Participates in the orientation of new hires in Outreach Laboratory Service.

Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation.

Facilitates the billing process by assuring all required information, forms have been completed.
Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner.
Consistently demonstrates excellent customer service in working with both patients and clients.
Handles problems in a timely, appropriate manner resolving patient and/or client issues.
If unable to resolve, contacts appropriate resource for assistance.
Is able to troubleshoot problems.
Develops and maintains physician/office profiles, preferences, including updating contact information.
Initiates profiles for new physicians/offices.
Investigates, clarifies ambiguous test orders with ordering physician or main lab
Performs venipunctures
Other types of specimen collection as needed
Performs POC testing as needed
Follows established collection and patient identifier protocols
Policies and procedures are reviewed in a timely manner.
Mandatory continuing education modules are completed within the established time frame without individual reminders.
Technical competencies are completed within the established time frame without individual reminders.
Follows safety policies and procedures in all phases of specimen collection, transportation and processing.
Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
.

Required Skills & Experience

clinical experience

Nice to Have Skills & Experience

1-2 years experience
blood drawls
inptatient experience
epic experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.