Documentum Administrator - Tampa, United States - TSR Consulting

Description

About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Documentum Administrator

Job Description

• Location: Tampa, Florida
• Type: Contract
• Job #79168

Our client, a leading financial services company is hiring a Documentum Administrator on a long-term contract basis.
Job ID 79168

Work Location:

Tampa, FL

Summary:

We are looking for experienced Documentum Administrators who are passionate about solving business problems through innovation and engineering practices. This role will be responsible for Installation, Configuration and Administration of Documentum suite of products. The Documentum Administratoris a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in-order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Monitor & Analyze applications to identify performance issues, potential risks, vulnerabilities, and security issues.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Act as a liaison between users, interfacing internal technology groups and vendors.
• Makes evaluative judgements based on analysis of information; resolves problems by identifying and selecting solutions cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Participate in Custom solution releases, from development, testing and deployment into production.
• Perform testing, upgrades & checkouts after new version releases and infrastructure updates.
• Develop and maintain technical support documentation.
• Drive ideas and information impacting the business positively by ensuring the quality of work provided by self and others.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Perform duties and functions as assigned in a concise and logical manner.
• Operate with a limited level of direct supervision.
• Ability to communicate appropriately to relevant stakeholders.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities, and security issues; communicates impact.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding the business, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Skills:

• 6-10+ years of experience in Middleware Technologies and application Support role.
• 4+ years of experience using Open Text Documentum Suite of products, Content Server, D2, Webtop, DFC, Xplore.
• 2+ years of experience and well versed with Unix/Linux, should be comfortable with scripting.
• 2+ years of experience in Log Monitoring tools such as, App Dynamics, Splunk, ELK would be a plus.
• Experience in installing, configuring, and supporting Documentum Suite and Imaging scanning tools like KOFAX Capture and ABBYY FRS tools.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills, Issue tracking and reporting using tools.
• Ability to plan and organize workload.
• Demonstrated analytical skills, Issue tracking and reporting using tools.
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder.

Education:

Bachelors/University degree in computer science, information technology, or equivalent experience.