IT Network - Princeton, United States - NJ CURE

Description

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The IT Network & Security Team Lead takes a lead in the day-to-day activities and operations of the IT environment of the organization, ensuring that systems, services, and infrastructure work reliably and securely. The IT Network & Security Team Lead is a hands-on position that will work closely with Head of IT and business units to identify, recommend, develop, implement, and support scalable, cost-effective technology solutions for all aspects of the organization.

This includes managing a team responsible for Helpdesk and Backup activities, managing IT training to the business users, service patches and other best practices for adopting a secured environment. Highly process driven and supports and monitors team and Vendor SLA's and productivity. Overall a gatekeeper and go-to person for any IT support needs for the organization.

Responsibilities

• Oversee day-to-day operations of IT (incident management, problem management, change management, vulnerability management, monitoring, etc.)
• Resolving requests and incidents with a high sense of urgency, Prioritization and taking ownership.
• Ongoing support for network upgrades, repairs, and new hardware implementation throughout the infrastructure.
• Maintain Metrics and ticketing system and produce ongoing reports to business leads.
• Ability to handle emergencies during non-business hours, including on-call, evenings, and weekends.
• Responsible for development, documentation, and maintenance of information security policies, procedures.
• Manage vendor and Procurements of hardwares and softwares.
• Collaborate with business units and teammates to identify, prioritize, plan, and implement continuous service improvement opportunities.
• Oversee the organization's cyber security training program for end-users.
• Support IT audits and documentation as required.
• Other duties as needed.

• Four-year degree in a technology field or equivalent working experience
• 5+ years of expert experience in managing IT Infrastructure operations (Physical/Virtual Servers, Networking Connectivity, Phone System, Storage Network, Help Desk Support, Daily Backup).
• Expert experience in network devices and infrastructure including Juniper or Cisco and windows servers.
• Expert experience of TCP/IP, Routing, VPN, LAN/WAN topologies, Active Directory, backups, and disaster recovery.
• Expertise in Diagnose, troubleshooting, and resolve in routing, firewalls, Windows, and Mac is required.
• Experience with network security and network monitoring tools.
• Problem solving skills and ability to work under pressure.
• Hands-on experience within a multi-location environment
• Team player with a high level of dedication and commitment to excellence.
• Excellent written and verbal communication skills are required.
• Working Knowledge of one of the cloud AWS or GCP or Azure is preferred.
• Technical certification in Cisco/Security/Windows or any relevant field is preferred.