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Waterville

    Field Operations Manager - Waterville, United States - Consolidated Communications

    Consolidated Communications
    Consolidated Communications Waterville, United States

    1 week ago

    Default job background
    Description

    Major Duties



    Classification: Exempt / Non-Bargaining

    Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

    Supervise the Construction and Installation/Repair technicians within Maine offices. This position may involve technical guidance to support the customer service requirements associated with CCI's products, services and procedures. Other responsibilities would include the supervision of Safety Practices, Quality Control Procedures and the management of CCI's Performance Metrics that support the operational, financial and productive responsibilities of the associates.

    Responsibilities

    • Supervise associates' daily workloads within Oracle Field Service Cloud in conjunction with CCI's Dispatch and Resource Center.
    • Manage time reporting within PeopleSoft.
    • Position will require weekend duty coverage on a rotation schedule with the other Supervisors within the turf.
    • Manage associates within the guidelines of the local CBA.
    • Position requires professional interaction with multiple internal and external support groups, on a daily basis, to best serve CCI customers.
    • Supervise associates including responsibility for selection, training, and performance assessment.
    • Manages more than 15 Bargained for Associates on a daily basis, sometimes more if covering for other supervisors.

    Qualifications



    Bachelor's Degree or equivalent experience with a minimum of 6 years' related experience, including 3 years of managerial experience.

    Benefits Offered



    We are proud to offer a comprehensive and competitive benefits package:

    • 401(k) matching
    • Medical, Rx, Dental and Vision insurance
    • Disability insurance
    • Flexible spending account
    • Health savings account
    • Life insurance
    • Tuition reimbursement
    • Paid vacation and personal days
    • Paid holidays
    • Employee Assistance Program
    • Annual bonus program to eligible employee's based upon organization performance

    Equal Opportunity Employer



    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

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