No more applications are being accepted for this job
- No experience, less than six months
- At least six months, less than one year
- At least one year, less than two years
- Two years or more
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Information Technology Support Technician II - Santa Ana, United States - City of Santa Ana, CA
Description
Salary : $65, $87,420.00 AnnuallyLocation : Santa Ana, CA
Job Type: Full-time
Job Number: GO)
Department: Information Technology
Opening Date: 04/09/2024
Closing Date: 4/23/2024 11:59 PM Pacific
Description
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.
Under direction, performs a variety of information services functions for general hardware and software problems associated with the City's micro computers and peripheral equipment.
Essential Functions Include But Are Not Limited To
Installs and configures new hardware equipment, new software applications and software upgrades. Troubleshoots and repairs microcomputer hardware, software, mobile devices and associated peripheral equipment using the IT Support Request system to document, prioritize, and track requests. Repairs and upgrades PC hardware and software. Troubleshoots mobile devices, printers and scanners. Relocates computers and related equipment within the city departments. Updates inventory database of equipment. Uses excellent customer service skills and effectively communicates with customers both verbally and in writing. Performs other related functions as assigned.
Minimum Qualifications
Two years experience in micro computer related system installation and support in an MS Windows environment or any combination of experience and training which provides the following knowledge and abilities:
Knowledge of: Principles and techniques of micro computer system characteristics and limitations, including installation and operational knowledge of the current and recent versions of standard desktop applications including Microsoft operating systems, Microsoft Office suites, Mobile Devices, web browsers, VOIP phones and the operation principles of LAN and WAN networking topologies and data communications; network connectivity.
Ability to: Evaluate, determine and carry out a course of action to maintain and/or repair a microcomputer system or associated equipment to fully or higher level of operation capability; communicate and interface with users on a non-technical level to troubleshoot and offer solutions to their computer problems; distinguish between hardware and software errors; demonstrate proper judgment when referring appropriate service call problems to the hardware maintenance vendor and when to employ resources to provide software solutions; support client-side connectivity to networks in direct connect mode and in remote access mode; to learn to support and service new technologies on a constantly recurring time cycle.
SPECIAL REQUIREMENT:
Must possess and keep current a valid California Class C Drivers License.
SPECIAL WORKING CONDITIONS:
Must be able to observe visual displays and directly respond to audio warning indicators, and be able to lift and transport loads up to 60 pounds. Work requires extended periods of sitting and of keyboarding, reaching stooping, pushing, pulling, manual dexterity, clear speech and visual and hearing acuity. May require flexible work schedules including early morning, weekends, evening hours. Work is performed in an office setting with frequent interruptions, multiple priorities and deadlines, inquires, and peak workloads.
Selection Process
All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time:
Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:
Oral Interview Examination (Tentatively scheduled for May 7, 2024 ): (Weight of 100%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
Please visit the following website to view the summary of comprehensive benefits
(under SEIU)
NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
01
How many years of experience in an end-user technology support role in a Microsoft Windows environment related to managing the lifecycle of PCs, laptops, printers, and telecom devices?
Briefly explain your experience managing the lifecycle of end-user equipment (i.e., receiving, asset management, imaging, deploying, troubleshooting, repairing, and decommissioning PCs, laptops and associated peripheral equipment).
03
Briefly describe your experience you have managing and/or supporting multi-function printers (MFPs), VOIP telephone (physical and soft phones), and mobile phones (iOS, Android, MDM systems).
04
Possession and retention of a valid California Class "C" driver's license is a requirement of this position. Do you currently possess a valid California Class "C" driver's license and understand this requirement?Note for out-of-state applicants: Currently possessing the equivalent of a California Class "C" driver's license from another state would temporarily suffice this requirement and must obtain a Class "C" driver's license in the State of California prior to a job offer with the City of Santa Ana.
Please review all special working conditions . Do you meet all required conditions?