Customer Care Representative - Chippewa Falls, United States - Mason Companies

Description

**Customer Care Representative - Chippewa Falls - Part Time (Afternoon/Evening)**

Corporate Office, 1251 1st Avenue, Chippewa Falls, Wisconsin, United States of America Req #215 Thursday, February 3, 2022 SHIFT DETAILS: **Part-Time** Afternoon/Evening

**SIGN ON BONUS**: $500

POSITION PURPOSE:

To process orders and correspondence in accordance with the companys mission and philosophy.

**ESSENTIAL POSITION FUNCTIONS:**

Answer incoming customer contacts and assist customers with their order and/or questions.

Process correspondence and emails in accordance with company guidelines.

Be accurate and efficient when processing customer orders.

Assist customers with questions and/or concerns.

Follow established policy and procedures.

*The above listing of essential functions is not an inclusive listing of all duties that may be required to be performed.*

**COMPETENCIES:**

Strong verbal communication skills.

Above average interpersonal skills, for both customers and co-workers.

Effective problem solver with the ability/personality to remain calm and positive even while under stress.

Detail oriented at all times.

The willingness to maintain a can do and positive attitude throughout all/any types of interactions is expected.

Ability to effectively listen and productively engage with customers, regardless of the circumstances.

Proficient at multi-tasking.

The drive to be focused on what we can do for our customers, always remaining positive.

**EDUCATION and/or EXPERIENCE:**

High School Diploma or equivalent is preferred, but not required.

Prior experience in customer service is strongly desired.

Functional experience with data entry and computers is preferred.

**Other details**

Pay Type Hourly

Job Start Date Monday, February 7, 2022