Director of Operations - New York - HSS

    HSS
    HSS New York

    1 week ago

    Description
    How you move is why we're here.
    Now more than ever.
    Get back to what you need and love to do.
    The possibilities are endless...
    Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
    If this describes you then let's talk
    HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
    Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
    Emp Status
    Regular Full time
    Work Shift
    Day (United States of America)
    Compensation Range
    The base pay scale for this position is $109, $166, In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
    What you will be doing
    The Director of the Ambulatory Surgery Center (ASC) Operations is responsible for the overall clinical, operational, administrative, financial, and facilities management of the LI ASC. The Director ensures the delivery of high-quality, safe, efficient, and compassionate patient care in alignment with the philosophy, mission, and strategic vision of the Hospital for Special Surgery (HSS).
    This role provides visible, effective leadership for daily ASC operations while driving continuous improvement in patient experience, safety, staff engagement, and operational performance. The Director is accountable for maintaining compliance with all applicable regulatory, accreditation, and licensing requirements, and for fostering a culture of excellence, accountability, and collaboration.
    The Director develops and maintains strong working relationships with physicians, hospital leadership, ASC Board members, and enterprise partners, and serves as a key liaison between the ASC and HSS leadership to ensure alignment of policies, procedures, and strategic initiatives. The position works closely with the VP and AVP of Perioperative Services, represents the ASC on hospital committees and systemwide initiatives, and operates effectively within a highly matrixed governance structure.
    The Director of ASC Operations demonstrates strong management, problem-solving, and change leadership capabilities, with the ability to manage multiple priorities simultaneously, influence executive-level stakeholders, and apply contemporary performance improvement methodologies (e.g., Lean, performance management frameworks). The role requires transformational leadership skills and a collaborative approach to engaging staff in achieving organizational goals and objectives.
    Key Responsibilities
    Clinical and Operational Leadership
    • Provides oversight of all LI ASC clinical and administrative operations to ensure safe, efficient, and patient-centered care delivery.
    • Ensures alignment of daily operations with HSS strategic priorities, quality standards, and service excellence expectations.
    • Oversees patient flow, throughput, scheduling efficiency, session utilization, and access to care.
    • Leads implementation and operational integration of new programs, services, and physicians within the LI ASC.
    • Utilizes data, dashboards, and performance metrics to drive operational decision-making and continuous improvement.
    • Applies Lean and other performance improvement methodologies to enhance workflows, reduce variation, and improve outcomes.
    Quality, Safety, and Regulatory Compliance
    • Ensures compliance with all federal, state, and local regulatory requirements and accreditation standards applicable to ambulatory surgery centers.
    • Oversees readiness for surveys, inspections, and audits; leads corrective action planning as needed.
    • Promotes a culture of safety, quality, and accountability across all disciplines.
    Personnel and Talent Management
    • Provides direct supervision to the Clinical Services Manager and Administrative Manager; indirect oversight of nursing, clinical support, and patient access staff.
    • Oversees recruitment, onboarding, performance management, staff development, and retention strategies.
    • Ensures completion of annual evaluations, goal setting, performance improvement plans, and mandatory education requirements.
    • Leads regular leadership meetings and daily huddles to ensure alignment, accountability, and follow-through.
    • Serves as a mentor and coach to emerging leaders and high-potential staff.
    Financial and Resource Management
    • Prepares and manages the LI ASC operating and capital budgets; monitors expenses and explains budget variances.
    • Oversees purchasing, invoices, and resource allocation to ensure fiscal responsibility and operational efficiency.
    • Partners with finance and executive leadership to support sustainable growth and financial performance.
    Facilities and Site Development
    • Serves as a key operational leader in LI ASC development, renovations, and expansion initiatives.
    • Participates in clinical and operational programming, space design, staffing models, equipment planning, and go-live execution.
    • Ensures a safe, clean, and well-functioning physical environment, including oversight of maintenance, equipment, and supply readiness.
    Culture, Governance, and Enterprise Collaboration
    • Fosters an inclusive, respectful, and collaborative workplace culture aligned with HSS values.
    • Builds strong, productive relationships with surgeons, anesthesia providers, and physician office staff.
    • Serves as a liaison between the ASC, hospital leadership, and the LI ASC Board.
    • Represents the LI ASC on hospital committees and systemwide initiatives as appropriate.
    • Partners with executive leadership to set priorities, manage change, and advance strategic initiatives.
    Qualifications
    Experience
    • Minimum of 5 years of progressive management experience, preferably in an ambulatory surgery center or perioperative setting.
    • Demonstrated experience leading complex operations in a regulated healthcare environment.
    Education
    • Bachelor's degree required
    • Master's degree or equivalent preferred
    Non-Discrimination Policy
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