IT Account Manager - Lewes, DE

Only for registered members Lewes, DE, United States

11 hours ago

Default job background
$65,000 - $125,000 (USD) per year *
* This salary range is an estimation made by beBee
We're looking for a Client-Focused Account Manager to join our team. In this role, you'll build strong relationships with clients, ensure their satisfaction and retention, and uncover opportunities to grow accounts. You'll act as a trusted advisor, connecting business goals with ...
Job description


We're looking for a Client-Focused Account Manager to join our team. In this role, you'll build strong relationships with clients, ensure their satisfaction and retention, and uncover opportunities to grow accounts. You'll act as a trusted advisor, connecting business goals with technology solutions while advocating for your clients internally.

What You'll Do

  • Serve as the main point of contact for assigned clients (non-support).
  • Build long-term client relationships and ensure high satisfaction.
  • Lead Quarterly Business Reviews (QBRs) and present service performance.
  • Collaborate with technical leaders on IT roadmaps and budget planning.
  • Identify and manage upsell/cross-sell opportunities.
  • Track contracts, renewals, and licensing.
  • Maintain accurate CRM records and client documentation.

BENEFITS:

  •  401K with employer match
  •  Profit sharing plan
  •  Competitive wages
  •  Health Care Coverage
  •  Paid time off
  •  Employer sponsored events

POSITION TYPE:

Full-Time/Regular


Requirements

 What We're Looking For

  • 3– years in account management, client success, or similar role.
  • Experience in IT services, MSP, SaaS, or telecom preferred.
  • Excellent communication and relationship-building skills.
  • Organized, detail-oriented, and proactive.
  • CRM and Microsoft 365 proficiency.

ADDITIONAL GUIDELINES:

  •  18 years of age or older.
  •  Able to provide proof of US Person Status
  •  Willing to submit to a drug screen
  •  Willing to submit to a background check

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided



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