- The opportunity to make life better for millions of people
- An environment of positive and super smart colleagues
- Turning innovative ideas into real-world results
- Investment in our employees
- Balancing extraordinary work with your personal life
- Encouraging curiosity and collaboration
- Priding ourselves in being diverse and inclusive
- Flexible working hours and lots of freedom in your work habits
- Bachelors degree preferably in psychology, social work, or other related behavioral health/healthcare disciplines or equivalent experience
- Experience with representing and promoting care services.
- 5+ years of patient facing customer service experience in the healthcare setting, preferably in acute care, behavioral health, or substance use treatment facilities
- Experience & comfort using technology such as computer telephony, virtual visit technology, and EMR platforms to document patient interactions, register, & schedule patients for appointments
- Strong interpersonal communication skills, written communication skills, and active listening abilities
- Display passion and care when interacting with patients' mental health need
- Experience working in a team environment and enjoy assisting other team members on tasks, duties, and/or project
- Passionate about being a trusted partner to transform behavioral healthcare
- Work directly with patients and their acute-setting care team to connect them with the behavioral healthcare providers and resources they need
- Provide appropriate information, education, and explanation of aptihealth services to patients displaying a comprehensive understanding of aptihealth's mission, values, and care model and the ability to communicate it in a clear, compassionate way
- Understand how insurance works and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
- Facilitate the beginning of the patient's behavioral healthcare journey using aptihealth's system
- Quickly become proficient in aptihealth technology, tools, and workflows
- Document outreach and related notes in the aptihealth platform and in the partner EMR, where applicable
- Troubleshoot issues with patient referrals
- Meet with key individuals within the hospital to establish and secure a pipeline of patient referrals
- Ability to prioritize daily workloads to ensure patients are finding the care they need in a timely manner
- Apply expert knowledge of aptihealth's platform, workflows and market nuances to assist patients in their journey to care
- Commitment to meet standardized expectations for Care Navigators through established performance metrics which includes growth and volume benchmarking
- Full-time opportunity
- Competitive pay and benefits
- Paid Time Off
- Continuous learning opportunities
-
Care Navigator
6 days ago
aptihealth Albany, United StatesLife at aptihealth · Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences, and Vista, the aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. ...
-
Care Navigator
5 days ago
Aptihealth Albany, United StatesLife at aptihealth · Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences, and Vista, the aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. ...
-
Patient Care Navigator
1 week ago
Trinity Health Albany, United States Part timeThe Patient Care Navigator (Non-Nurse) will serve as the case manager in the Cancer Services Program (CSP) of the Greater Capital Region. The CSP is a NYS funded cancer screening program that provides free breast, cervical and colorectal cancer scree Patient Care, Navigator, Part ...
-
Patient Care Navigator
1 week ago
Trinity Health Albany, United States Part timeEmployment Type: · Part time · Shift: · Day Shift · Description: · Position Summary: · The Patient Care Navigator (Non-Nurse) will serve as the case manager in the Cancer Services Program (CSP) of the Greater Capital Region. The CSP is a NYS funded cancer screening program that p ...
-
Care Navigator
4 days ago
aptihealth Hudson, United StatesLife at aptihealth · Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences, and Vista, the aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. ...
-
Care Navigator
1 week ago
aptihealth Hudson, United StatesLife at aptihealth · Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences, and Vista, the aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. ...
-
Care Navigator
1 week ago
aptihealth Hudson, United StatesLife at aptihealth · Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences, and Vista, the aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. ...
-
Brien Center for Mental Health Pittsfield, United StatesFull and Part-Time available, 1st and Mid-Shift Available · ** General Description ** · Provide outreach, engagement, support, care coordination, assessment, and person-centered treatment planning for CHBC adult clients. The Care Navigator engages with the client to integrate and ...
-
Travel ICU
1 week ago
Medical Solutions Albany, United States$ $ wk (includes wage of ~$19.34-$25.37/hr and per diems if eligible) · click for benefits and other job details · ~$696.08-$913.34 weekly taxable income · ~$1281 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · This ICU (Intensive Care Unit) ...
-
Bilingual Juvenile Counselor
3 weeks ago
Merraine Group, Inc. Albany, United StatesBe A Hero Every Day · Are you ready for a professional adventure that's both fulfilling and enjoyable? Do you want to do rewarding work that's more than just a job? · As a Youth Care Worker, you'll make meaningful connections with incredible kids every day You'll become a mentor ...
-
Telephonic Case Manager
3 weeks ago
Optum Albany, United StatesInternal Number: · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resource ...
-
Administrative Medical Assistant
1 day ago
Baptist Health System KY & IN New Albany, United States Full timeDescription · : Baptist Health Medical Group · Medical Assistant Administrator · Endocrinology · New Albany · Full Time · Essential Duties and Responsibilities · The following is a summary of the major functions of this individual's job. This position may perform other duties, ...
-
Registered Nurse
2 weeks ago
Albany Medical Center Hackett Blvd Albany, NY , United StatesDepartment/Unit: · Quality ManagementWork Shift: · Day (United States of America)Salary range: $65,507 - $107,343 · RN - Quality Specialist · Quality Management Department · Medical Affairs Division · The Quality Specialist is responsible for providing guidance to department ma ...
-
HVAC Mechanic
3 weeks ago
Indiana University Bloomington New Albany, United States Full timeJob Summary · Installs, maintains, and repairs heating, ventilating, air conditioning and steam distribution equipment and systems. · Replaces, repairs or rebuilds, and adjusts valves, piping, steam traps, steam pipes, air dryers and compressors, convectors, and humidifiers. · C ...
-
Hepatitis C Patient Navigator-Albany
1 week ago
Catholic Charities Albany, United States· Catholic Charities is an organization that values helping others at any stage in their life, regardless of race, creed, or lifestyle. We place a special emphasis on helping those who are economically poor and the vulnerable. Catholic Charities is made up of multiple geographic ...
-
Hepatitis C Patient Navigator-Albany
1 week ago
Catholic Charities of the Dioscese of Albany Albany, United StatesJob Description · Catholic Charities is an organization that values helping others at any stage in their life, regardless of race, creed, or lifestyle. We place a special emphasis on helping those who are economically poor and the vulnerable. Catholic Charities is made up of mult ...
-
Puzzle Solutions Holdings LLC Albany, United StatesNow Hiring Healthcare Customer Service and Delivery Representative · Schedule: Full time · Salary: Starting at $50,000-80,000/ year · Location: East Coast or Midwest Preferred · Who We Are: · Frontstage Ventures. We're not just a company; we're a creator of companies - a venture ...
-
Field Social Worker
4 days ago
Optum Albany, NY, United StatesOptum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - ...
-
Puzzle Solutions Holdings Llc Albany, United StatesNow HiringHealthcare Customer Service and Delivery RepresentativeSchedule:Full timeSalary:Starting at $50,000-80,000/ yearLocation:East Coast or Midwest PreferredWho We Are:Frontstage Ventures. We're not just a company; we're a creator of companies - a venture studio with a custo ...
-
Auditors
2 weeks ago
HonorVet Technologies Albany, United StatesMission statement of OHIP : · The overall mission of the Office of Health Insurance Programs is to optimize the health of Medicaid members by wisely using all available resources. OHIP is responsible for administering New York State's (NYS) Medicaid budget (approximately $65B fo ...
Care Navigator - Albany, United States - aptihealth
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Life at aptihealth
Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences, and Vista, the aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we'll create and innovate transformative behavioral healthcare – for millions of people.
What We Offer
Your Role
The Care Navigator is a member of aptihealth's Integrated Behavioral Health Team embedded within the acute care settings of our Health System Partners at St. Peters Hospital. The Care Navigator is responsible for proactively engaging with patients referred to aptihealth from the Emergency Department or other acute care settings. The Care Navigator will ensure a best-in-class start to the patient's behavioral healthcare journey by educating on aptihealth services, and facilitating registration, screening, and scheduling the patient into care prior to discharge from the hospital. Our goal as a team is to reduce the barriers and challenges that patients face in their search for care and to facilitate frictionless referral and transitions of care processes.
Requirements
Responsibilities
Measures of Success
Benefits
Work Location: On-Site at St. Peters Hospital - Address: 315 S Manning Blvd, Albany, NY 12208
The expected full-time salary range for this role is $60,000 - $75,000 annually and is dependent on a variety of factors, including qualifications and years of experience. More information about the salary range specific to your experience and other factors will be shared during the hiring process.
About aptihealth
aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth's structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework that efficiently provides collaborative care teams with the most thorough understanding of a patient's behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost.
At aptihealth, we don't just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, products and community. aptihealth is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us.
To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our employees or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.
For more information, please visit
aptihealth, inc.
268 Broadway, Suite 101
Saratoga Springs, NY 12866