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    To-Go Specialist - Silver Spring, United States - Jackmont Hospitality

    Jackmont Hospitality
    Jackmont Hospitality Silver Spring, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    TGI FRIDAYS // Store 2036
    12281 Tech Road
    Silver Spring, MD 20904

    Role Purpose

    To-Go Specialists ensure we deliver convenience without compromising quality or safety.

    Key Responsibilities & Accountabilities

    • Taking orders over the phone as well as in person. Offer to-go order guest a to‐go beverage if one has not been ordered.
    • Preparing orders and organizing them into bags.
    • Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered).
    • Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction.
    • Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival.
    • Packs TOGO and delivery orders and confirm order with guest/driver.
    • Thank the guest for choosing Fridays and invite them back again.
    • Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food.
    • Stocks TOGO area.

    Qualification Requirements

    • Good Verbal Communication
    • High Energy Level
    • Customer Service
    • Resolving Conflicts
    • Teamwork
    • Professionalism

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