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    Digital (Mid Technical Analyst/Documentation Specialist) - Mclean, United States - iTech Solutions

    iTech Solutions
    iTech Solutions Mclean, United States

    1 month ago

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    Description
    Job Description:

    The Technical Analyst / Documentation Specialist will join the Digital Engineering organization focused on developing and delivering rapid, incremental capabilities to the Cloud that improve the member / user experience and drive value to ****. This position will join the Digital Technical Analysis team, responsible for providing technical analysis and documentation activities for our industry-leading web and mobile solutions, designed to meet our Members evolving financial needs. A general understanding of distributed system and microservice architectures and the allocation of capabilities between the presentation, services, and data tiers will be needed to analyze as-built capabilities and provide various types of documentation effectively. This includes both technical specifications / guides and policies and procedures to facilitate operational support / system reliability. Drawing on knowledge gained during the documentation process, there will be opportunities to engage in analysis feasibility assessments for system enhancements and for troubleshooting operational issues.

    Top 3 Must-Have Skills:

    " Experience analyzing multi-tier applications

    " Experience specifying systems requirements

    " Experience mapping/documenting API data elements

    Top 3 Desired Skills:

    " Project management/coordination abilities

    " Strong investigative skills

    " Proactive follow-up skills

    Job Description:

    " Contribute to the creation of the following types of system documentation:

    o Application Specifications

    o Services Specifications / System Interface Documents

    o Data Mapping

    o User Interface Specifications

    o Process Flow/Sequence Diagrams

    o Operational Support documentation

    " Review documentation completed by independent development teams and refine as necessary to align with new documentation standards

    " Identify deficiencies and gaps in feature coverage for existing documents and work with subject matter experts to fill those gaps

    " Maintain roster of microservices and databases and provide high-level summary information for each

    " Verifying application functionality by exercising test versions of applications

    " Develop policy and procedures documents that define service levels and response to exception scenarios

    " Provide analytical support to assess feasibility of application enhancements

    " Investigate/troubleshoot operational issues as they arise

    " Support Digital s monitoring and alerting efforts by working with multiple teams (Development, Operational Support, etc.) to prepare detailed Response Procedures for Network Operations and Tier 2 Support Teams.

    " Provide technical research and coordination for internal initiatives that impact Digital Engineering

    Have in-depth understanding or working knowledge of the following:

    " Services-Oriented Architectures / Microservices

    " Microsoft Azure Portal

    " Multi-tier applications (presentation tier/services-processing tier/data management tier)

    " Enterprise and vendor API integration

    " Functional understanding of financial services and/or digital banking systems

    " Managing system behavior through configurable variables

    " Error handling

    " XML and JSON data structures

    Qualifications/Experience:

    " Problem-solving skills Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.

    " Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization

    " Excellent coordination skills and ability to conduct complex technical analysis across multiple products in Agile Methodologies

    " Writing requirements for a system

    " Desired - Writing mobile and/or web application requirements

    " Desired - Writing mobile service and/or web service requirements

    " Desired Knowledge of **** processes and systems, particularly IT Operations processes and systems

    " Desired Knowledge and experience with the **** Banking System

    Digital (Mid Technical Analyst/Documentation Specialist)

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