- Design and configuration of Genesys Core and Voice components, including IVR, call routing, and call recording.
- Integration of Genesys Core and Voice solutions with other enterprise systems, such as CRM, ERP, and databases.
- Maintenance and troubleshooting of Genesys Core and Voice systems to ensure optimal performance and availability.
- Collaboration with cross-functional teams, including developers, network engineers, and customer support, to provide end-to-end customer engagement solutions.
- Management of Genesys upgrades, patches, and security updates to keep the systems up-to-date and secure.
- Development of custom scripts and applications to enhance the functionality of Genesys Core and Voice systems.
- Provision of technical support and training to end-users and other technical teams.
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Genesys Voice Engineer
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QA Analyst III:
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RF- Micro-Electronic Engineer
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Cloud Solutions Architect 3
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QA Analyst III:
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Akraya Austin, United StatesPrimary Skills: Automation, Selenium, Agile, Scripting, Genesys · Contract Type: W2 · Duration: 6+ months · Location: Austin TX · Pay Range: $ $50.27 per hour · NOTE: Role open to Women Back to Work candidates with a career gap. · TALK to a recruiter NOW: CONTACT Rajdeep Si ...
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QA Analyst III:
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Akraya Austin, United StatesPrimary Skills: Automation, Selenium, Agile, Scripting, GenesysContract Type: W2Duration: 6+ monthsLocation: Austin TXPay Range: $ $50.27 per hourNOTE: Role open to Women Back to Work candidates with a career gap.TALK to a recruiter NOW: CONTACT Rajdeep Singh @ Work for the best ...
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Apple Austin, United StatesSummary · Posted: May 3, 2024 · Weekly Hours: 40 · Role Number: · The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that ...
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RF Engineer
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Genesys Engineer - Austin, United States - Diverse Lynx
Description
Role:Software Engineer - Composer Routing DeveloperLocation: Austin, TX ( Onsite)
Job Type: Full Time
Job Description:
Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt.
A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement solutions. Some specific responsibilities include: