Contents Manager - San Antonio, United States - Restoration 1 of Texas Hill Country

Description

Benefits:

Company Phone & LaptopAuto Allowance + Fuel Card401(k) matchingBonus based on performanceCompany carTuition assistanceDo you have experience leading a contents team and department?We are building a contents division that will pack out, clean, store, and pack back contents to support our water mitigation, mold remediation, and fire/smoke remediation clients.

We are looking for someone who wants to lead this division and help build it from the ground upYou MUST have successful experience with the estimating, billing, packing, cleaning, and storage of contentsInitial Responsibilities:

Working, hands-on manager to startLead the creation and foundation of the processes for the divisionRecruit employees and temporary laborCreate a training program for each positionBuild a division that provides excellent customer service and delivers profitabilityPosition Summary/PurposeCreate high levels of customer satisfaction by exceeding their expectations and fulfilling the companys contractual obligations through the timely and profitable delivery of our fire, water, and contents cleaning services.

Facilitate the timely and profitable delivery of all services required to process contents and restore damaged property to its pre-loss condition.

Primary Duties and ResponsibilitiesEvaluate and close contents jobs with customers.
Communicate with customers and conduct in-home inspections as needed.
Communicate with adjustersWrite job estimates in Xactimate.
Maintain project files.
Responsible for collections for contentsCoordinate laborers, cleaners, and subcontractors.
Maintain inventory of materials needed for contents cleaning projects.
Coordinate and participate in the packing and inventorying of damaged contents for processing.
Perform production work as needed.
Perform minor repairs on equipment.
Additional Duties and ResponsibilitiesAttend company meetings.
Participate in on-call rotationDecision Rights and AuthoritySchedule work with clients and labor.
Provide input to and assist in the development of strategic goals.
Working Relationships and ScopeWorks with Production Manager and Operations Manager in hiring, development, and discharge of contents processing personnel.

Works with the Production Manager to qualify and close contents jobsPerformance CompetenciesOral CommunicationThe individual speaks clearly and persuasively in positive or negative situations.

Effective in one-on-one, small, and large group situations. Adaptable and able to think on his/her feet.
Written CommunicationWrites clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
Team BuildingAchieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied.
Planning and OrganizingUnderstands the short-term priorities for the Contents Department and fit with the other departments. Coordinates plans with other managers.

DependabilityThe individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

TechnologyThe individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices, and technology to collect, review, and forward field activity reporting.

Qualifications Knowledge, Skills, and AbilitiesEducation and ExperienceHigh school diploma (or GED) plus four (4) to five (5) years of experience in cleaning/restoration industry or Associate (2-year) degree in business-related field and a minimum of three (3) years of experience in cleaning/restoration industry.

Team leader or supervisory responsibility experience preferred.
Technical SkillsAdvanced technical skills, experience and certification in the area of contents packing and processing REQUIRED.Mathematical SkillsAdequate math skills.

Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting.

Effectively project job costs based on work remaining.
Computer SkillsDemonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is Required.

Listening SkillsEffective in receiving feedback and input from employees, probing for additional information or unspoken issues, and providing timely response.

Certificates, Licenses, RegistrationsDemonstrates intermediate to advanced skill in the use of computers, the internet, PDAs, and other digital technology specific to the job as well as MS Word, Excel, and other industry-specific software.

Physical DemandsThe physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.

The employee is frequently required to stand and walk.

The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 40 pounds.

Working ConditionsThe work of this position is predominantly carried out in a shop or job site environment.

Daily exposure to the shop where vehicles and equipment are housed and maintained and where contents are processed is expected.

Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists.

Noise level in the work environment is moderate to highThis franchise is independently owned and operated by a franchisee.

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.

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