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- Management and support of the Exchange environment, mixture of vendor managed and on-premises.
- Attending meetings such as Operational, Capacity etc... and taking ownership for actions.
- Performing monitoring, escalation, incident handling, change processing, firewall checks, standard reporting, monthly consumption analysis and reporting, developing and maintaining Knowledge Articles.
- Follow all guidelines and controls for each process to ensure compliance and quality.
- Track the implementation of resolution tasks; collect, interpret and respond to changes in production data as appropriate; provide regular and reliable reporting of relevant data to meet management requirements.
- Understand thoroughly the end-to-end application support process and escalation procedures and become fully conversant with all support tools that will be used to provide effective support in the relevant area.
- Provide input and contribute to any and all product or service related audits.
- Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events. Assist with resolution efforts and perform root cause analysis as needed on major incidents.
- Identify risks, issues and product defects related to applications and/or services and drive their resolution.
- Ability to work remotely for DR and BCM events.
- Working with internal Teams and external Vendors
- Review and respond to alerts generated by in house monitoring solutions and either resolve or escalate to vendor support
- Ensure regular activity such as patching, and backups is completing successfully
- Raise and implement changes for both your own tasks and those from Engineering
- Act as the point of contact for vendor supported Exchange environment for escalations
- Sanity checks any changes to the environments
- Act as co-ordination point for projects taking ownership were necessary to ensure successful transition into production
- Implementation of new initiatives handed across from Engineering
- Troubleshooting in-house developed scripts
- Produce process documentation and Knowledge base articles and "how to" guides
- Experience of 3 to 10 years working (of which 3 years must be as L2/L3 working with Exchange and related infrastructure )
System Engineer - Jacksonville, United States - Quantum World Technologies Inc
Description
Role Responsibilitieso Exchange 2010, 2013, 2016, Exchange Online
o Proven experience with Exchange Troubleshooting
o Proven experience with TCP/IP networking
o Proven experience with PowerShell
o Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces.
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