- Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
- Anticipates and responds to guests in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
- Responsible for interviewing, hiring, coaching, and development of front office associates.
- Evaluates staff performance and coaches to ensure standards are met.
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
- Utilizes available resources and adheres to CSM training policies.
- Promotes collaboration and positive, professional work environment.
- Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Must have high attention to detail, good communication skills and leadership ability.
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
- Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
- Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
-
Front Desk Supervisor
5 days ago
CSM Corporation Lansing, United StatesThis position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisf Front Desk, Supervisor, Opera ...
-
Hotel Front Desk Supervisor
2 days ago
East Lansing Marriott University Place East Lansing, United StatesThe Front Desk Supervisor supervises a variety of responsibilities in our upscale hotel operation, including a variety of guest services and operational procedures during assigned shifts in a manner that achieves exceptional guest satisfaction and loyalty. Reports directly to Fro ...
-
Casualty Claims Representative
2 weeks ago
SET SEG East Lansing, United StatesSET SEG is looking for a Casualty Claims Representative who will be responsible for the investigation, negotiation, adjustment, and resolution of designated PC claims. This position reports to the Claims Supervisor. · WHO WE ARE · School Employers Trust (SET) is a non-profit comp ...
-
Concord Hospitality Lansing, United StatesWe are hiring a Guest Service Manager · Pay Scale: $40,000-$49,000 · We are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervi ...
-
IT - Help Desk Intern
2 weeks ago
Peckham Lansing, United StatesAll are encouraged to apply Join Peckham - WORK. GROW. ADVANCE. · Peckham is a vocational rehabilitation social enterprise. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employme ...
-
Property Claims Unit Supervisor
5 hours ago
Michigan Farm Bureau Lansing, MI, United States· Property Claims Unit Supervisor · US-MI-Lansing · Job ID: · Type: Regular Full-Time · # of Openings: 1 · Category: Claims · Farm Bureau Center · Overview · Property Claims Unit Supervisor Objective · To assist the Director of Property & Liability Claims and the Field Property ...
-
Operations Administrative Assistant
1 week ago
Capital Area Transportation Authority Lansing, United StatesJob Description · Job DescriptionJob Summary - Essential Functions: · The Operations Administrative Assistant provides direct support to the Director of Operations and is responsible for administrative support of the Operations Department. These essential functions include the fo ...
-
Mold Maintenance Technician
2 weeks ago
Shapeways Lansing, United StatesJob Description · Job DescriptionShapeways' digital manufacturing platform offers customers access to high-quality manufacturing from start to finish through automation, innovation, and digitization. The company's purpose-built software, a wide selection of materials and technolo ...
-
Director of Technology and Media Services
1 week ago
HIRING SOLUTIONS INC Lansing, United StatesDirector of Technology and Media Services · ORGANIZATION · LOCATION · DeWitt, MI · SALARY · $75,000 - $95,000 · summary Provides vision and leadership for the District's technology and library systems. Plans, organizes, and directs the design, development, acquisition, and imple ...
-
Assistant Controller
1 week ago
SET SEG East Lansing, United StatesTitle: Assistant Controller · Reports to: Controller · Location: East Lansing, MI · Department: Finance · The Assistant Controller supports the Controller in managing the financial operations of the multiple companies operating within the organization. The primary responsibilitie ...
-
Building Services Worker
3 weeks ago
Michigan State University East Lansing, United StatesBuilding Services Worker · Job no: 954014 · Work type: Support Staff · Pay Grade: 02 · Major Administrative Unit / College: Division Of Student Life And Engagement · Department: Rehs Facilities · Sub Area: 1585- Service Maint. · Salary: 17.54 · Location: East Lansing · Categori ...
-
Building Services Worker
3 weeks ago
Michigan State University East Lansing, United StatesJob postings · Building Services Worker · Back to search results Apply now Job no: · Work type: Support Staff · Pay Grade:02 · Major Administrative Unit / College:Division Of Student Life And Engagement · Department:Rehs Facilities · Sub Area:1585- Service Maint. · Salary:17.5 ...
-
Assistant Controller
1 week ago
SET SEG East Lansing, United StatesTitle: Assistant Controller · Reports to: Controller · Location: East Lansing, MI · Department: Finance · The Assistant Controller supports the Controller in managing the financial operations of the multiple companies operating within the organization. The primary responsibil ...
-
Casualty Claims Representative
2 weeks ago
SET SEG East Lansing, United StatesTitle: Casualty Claims Representative · Reports To: Claims Manager · Location: East Lansing, MI · Department: Property/Casualty and Workers' Compensation (PC/WC) · SET SEG is looking for a Casualty Claims Representative who will be responsible for the investigation, negotiati ...
-
Casualty Claims Representative
6 days ago
SET SEG East Lansing, United StatesJob Description · Job DescriptionTitle: Casualty Claims Representative · Reports To: Claims Manager · Location: East Lansing, MI · Department: Property/Casualty and Workers' Compensation (PC/WC) · SET SEG is looking for a Casualty Claims Representative who will be responsible for ...
-
IT - Help Desk Intern
2 weeks ago
Peckham Lansing, United StatesAll are encouraged to apply Join Peckham - WORK. GROW. ADVANCE. · Peckham is a vocational rehabilitation social enterprise. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employmen ...
-
Human Resources Business Partner
3 weeks ago
BELFOR Group Lansing, United StatesPosition Overview · The Human Resources Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated units. The position formulates partnerships across the HR function to deliver value-added service to management an ...
-
Loan Operations Clerk
1 month ago
Horizon Bank Michigan City, United States Full timeJob Overview · Responsible for daily tracking of consumer and mortgage insurance, input of loans, loan verification and loan check-ins, in compliance with state and federal regulations, company policies and established Standard Operating Procedures (SOPs). Work within a team to e ...
-
Commercial Sales Consultant
3 weeks ago
Guardian Alarm Lansing, United States** Commercial Sales Consultant** · **Job Category****:** Sales · **Requisition Number****:** COMME002476 · Showing 1 location · **Job Details** · **Description** · **The Commercial Sales Consultant** sells alarm systems and other surveillance equipment to businesses/commercial ...
-
Fleet Services Director
4 weeks ago
Continental Lansing, United StatesWHO WE ARE: · Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client · up great meals. Our people embody the core mission to "Delight our guest.. Every meal. Every and guest services, Continental consistently ranks among the top c ...
Front Desk Supervisor - Lansing, United States - CSM Corporation
Description
This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.
Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.Education:
High school diploma or equivalent required some college or college degree preferred.
Physical Requirements:
Ability to lift, push and pull up to 75 pounds on an occasional basis.