Help Desk Support Technician - Fort Worth - Aptino, Inc.

    Aptino, Inc.
    Aptino, Inc. Fort Worth

    2 hours ago

    $38,000 - $65,000 (USD) per year * Healthcare
    Description

    We are looking for a Technical / Help Desk Support Representative to assist customers with technical issues related to ordering systems and software. In this role, you will troubleshoot problems, provide solutions, and ensure a smooth customer support experience.

    Responsibilities:

    • Provide technical support via phone, email, and chat
    • Troubleshoot issues related to systems, software, and devices
    • Log and track support tickets in the system
    • Escalate complex issues to the appropriate team
    • Maintain accurate documentation of customer issues and resolutions

    Requirements:

    • 1–3 years of experience in Technical Support, Help Desk, or Call Center
    • Good troubleshooting and communication skills
    • Experience working with ticketing systems or CRM tools
    * This salary range is an estimation made by beBee
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