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Lead the optimization of workflows and operational systems across service departments.
Develop and implement process improvement initiatives using data analysis and structured methodologies.
Monitor and analyze key performance indicators (KPIs) to ensure efficiency, productivity, and quality standards.
Collaborate cross-functionally with department managers to remove bottlenecks and enhance service delivery.
Ensure full compliance with company policies and applicable regulations.
Support quarterly planning cycles, goal setting, and execution through regular meetings.
Assist with budget preparation and resource allocation for operational needs.
Contribute to the development and maintenance of operational policies and manuals.
Organize, schedule, and oversee the work of operational staff.
Conduct regular performance evaluations and provide constructive feedback.
Implement disciplinary measures in alignment with company policy.
Foster a positive and accountable work environment.
Track team goals weekly and align efforts with short, medium, and long-term action plans.
Experience: Minimum 3 years of experience in operations management within a service-oriented or multi-departmental setting.
Language: Bilingual Spanish and English.
Leadership: Strong people management, decision-making, and strategic planning skills.
Technical Proficiency:
CRM platforms, Microsoft Office Suite, and QuickBooks.
Knowledge of bookkeeping, payroll tax, and federal/state tax preparation for individuals and businesses.
Insurance: Property & Casualty Insurance License is a plus, but not required.
Soft Skills: Excellent communication, organization, and problem-solving abilities.
EducationBachelor's degree in Business Administration, Management, or a related field; or equivalent professional experience.
Operations Manager - Stockbridge - CEIPAL Corp.
3 weeks ago

Description
Operations Manager Job DescriptionWe are seeking a seasoned and proactive Operations Manager to oversee and optimize daily business operations across various service departments, including insurance, accounting, and tax services. This role is instrumental in ensuring operational excellence and aligning teams to deliver on Client's mission of providing peace of mind to every client.
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