Technical Service Manager - Gates, United States - AkzoNobel

Description

Technical Service Manager

Location: Norcross, GA, US


Job Purpose*The purpose of this role is to ensure adequate resources and capability (people and processes) including necessary level of specialized knowledge and expertise of the relevant commercial vehicle and sign segments

/ products and related downstream industries that reside within our technical services teams to provide the necessary support to customers in line with the business commercial strategy for commercial vehicle and sign segments .

• Effectively engage, develop and lead the technical services teams for the relevant commercial vehicle and sign segments across the region
• Contribute to the development and execution of the segment strategy plan and take a lead in defining, and owning, the specific implications for the region/channel/market.
• Develop and maintain a high level of customer intimacy by cultivating strong relationships with the technical teams at strategic independent and other nominated key accounts within the segments across the region
• Work closely with sales teams to align on the commercial (including technical services) strategy geared towards achievement of the segment/unit financial and non-financial deliverables
• Ensure that the product pipeline is managed effectively with sufficient allocated resources to effectively deliver on committed dates as well as ensuring risks are managed to avoidance.
• Drive and coordinate on behalf of the regional commercial team a robust value engineering pipeline based on future projected business that will deliver ongoing improvements in margins.
• Ensure that the technical services team inputs fully and effectively to key supporting processes, e.g. forecast accuracy in integrated business planning (IBP), opportunity management in the sales process and claims management process.

Education & Experience** Knowledge & Work Experience

Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 5-7 years of work experience in technical services and support

• Minimum bachelors degree in chemical engineering, chemistry or related field.
• Skills

Leadership, managerial skills, stakeholder management, decision making, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve

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