- Supports assigned client group(s) performing routine complexity health related customer excellence activities.
- Typically makes routine outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
- Supports all client group(s) based on business needs.
- 1-year related customer service excellenceexperience.
- Health care and laboratory related experience.
- Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.
- Consistent exceptional customer service, accuracy and quality focus required.
- CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
- CARE - We show each person they matter.
- COLLABORATION - We commit teamwork - inside and outside of Quest.
- CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
- CURIOUSITY - We ask vital questions in search of richer answers.
- FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
- Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Customer Care Representative I - Johnson City, United States - Quest Diagnostics Incorporated
Description
Customer Service Representative I -Remote Work Available | Lenexa, KS
Training Schedule: Monday - Friday, 7:00 am - 4:00 pm CT with 1 hour lunch; ONSITE in Lenexa, KS (must be able to train onsite)
Training Timeline: 5 weeks
Work Schedule: 9:30 am - 6:00 pm Monday - Friday with 30 mins for lunch; remote position after successful training completion
Anticipated Start Date: June 17th
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of aroutine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
QUALIFICATIONS
Required WorkExperience:
Preferred Work Experience:
Physical and Mental Requirements:
Knowledge and Competencies:
Align to Quest Culture & How We Work:
Skills:
EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.