- Meet the Field Services Technician requirements
- Train new and existing team members on policies, procedures, and new products/services
- Manage market inventory and truck maintenance
- Ensure open lines of communication among team members and supervisors
- Build relationships with Retail and Supply Chain teams
- Conduct in-home installation and service visits
- Assist supervisors in Customer Experience Evaluations
- Complete daily tasks as assigned
- High School Education or equivalent
- 2-3 years of customer service experience
- 1 year of Field Service Technician experience preferred
- Must be 21 years of age or older with a valid driver's license
- Ability to provide tailored training to team members
- Excellent communication and problem-solving skills
- Strong mechanical and technical aptitude
- Knowledge of smartphone technology and wireless networks
- Must be able to follow safety procedures
- Monthly bonus plan included
Lead Technician - Anchorage, United States - Sleep Number
Description
Company Overview
Sleep Number is more than a place to work; it's a community dedicated to enhancing society's health through better sleep. We care about our team members' well-being as much as we care about our customers. We're on the lookout for individuals with diverse backgrounds and skills to join us as we continue to expand.
With over three decades of experience, we have positively impacted millions of lives, and our journey is just beginning. Our team of over 5,000 nationwide covers various roles from technology to retail, all contributing to our position as a leader in sleep innovation. This is the perfect time to become part of our team as we further invest in our people and cutting-edge sleep solutions.
Position Purpose
The Field Services Lead Technician at Sleep Number plays a crucial role in ensuring exceptional customer experiences with our products. In addition to handling delivery, assembly, and product demonstrations, the Lead Technician is the go-to person for Fulfillment Quality, inventory management, and maintaining the local fleet. They are responsible for training new team members, ensuring high standards of work, and providing support to their colleagues.
Primary Responsibilities
Position Requirements
Compensation
Wellbeing
At Sleep Number, we are committed to improving the well-being of our community. Through our five pillars of emotional, financial, career, community, and physical health, we provide support, benefits, and programs to our team members and their families. By joining us, you not only gain competitive pay but also access to medical benefits, 401(k) plans, paid time off, and more.
We invest in your well-being by offering discounts on sleep solutions, physical health resources, mental health support, and career development opportunities, among others.
Safety
Safety is paramount at Sleep Number, especially during the COVID-19 pandemic. We follow CDC guidelines and prioritize the well-being of our customers and team members.
EEO Statement
Sleep Number is an equal opportunity employer, dedicated to diversity and inclusivity in the workplace. We value and promote a discrimination-free environment.
Americans with Disabilities Act (ADA)
Sleep Number supports individuals with disabilities in the application process. Reasonable accommodations are provided in accordance with the law.