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    • Patient Services Coordinator - Warrensville Heights, OH - University Hospitals

    University Hospitals
    University Hospitals Warrensville Heights, OH

    2 months ago

    Description

    Description

    • This position is the key role in the smooth operations of a fast-paced clinical department.
    • The Patient Services Coordinator acts as a primary interface between patients, field clinicians, referral sources, Clinical Manager, Resource Clinician and other agency departments including Intake, Authorizations, and Pharmacy staff.
    • Coordinates patient scheduling for each ordered discipline from admission through discharge process.
    • Coordinates schedules to ensure timely and accurate patient visits and to prevent non-billable and missed visits.
    • Serves as a liaison between patients/families, & external/internal customers to provide a supportive experience.
    • Proactively addresses STAT/same day scheduling requests for all ordered disciplines.
    • Addresses missed, declined, unverified, and reassigned visits with field staff daily.
    • Initiates and maintains ongoing communication between disciplines assigned to each patient through discharge.
    • Communicates with all new patients prior to admission.
    • Verifies demographics for accuracy and prepares patient/caregiver for expectations of first home care visit.
    • Directly and promptly customer inquiries to provide a supportive and timely response to patients/families.
    • Utilizes appropriate resources.
    • Reports patterns of field clinician non-compliance with processes to clinical manager to bring processes in line with expectations.
    • Refers only complex and/or clinical issues to Clinical Manager/Resource Clinician for follow-up.
    • Demonstrates knowledge of patient skilled needs and homebound status for physician ordered services.
    • Manages daily, weekly assigned tasks and reports.
    • Ensures confidentiality of patient information.
    • Answers telephone inquiries in a courteous, timely, and efficient manner.
    • Maintains positive relationships with all contacts and co-workers to provide a quality customer service experience.
    • Demonstrates expert interpersonal and communication skills with patients/caregivers and clinicians at all times.
    • Maintains professionalism and composure under highly stressful situations.
    • Possesses proficiency in information technology to facilitate timely communication to internal/external staff.
    • Maintains in-depth knowledge of the electronic medical record.
    • Provides cross-coverage within the department as needed.
    • Participates in weekend and occasional observed holiday rotation as scheduled.
    • Attends and actively participates in department/agency meetings.
    • Performs other duties as assigned.
    • Complies with all policies and standards.
    • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
    • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
    • Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
    • Full time 40 hours per week.
    • Monday-Friday with rotating weekend and holidays.
    • After the 90 day new hire orientation the position will become hybrid.
    • The shift will start 8:00 AM to 4:30 PM or 8:30 PM to 5:00 PM.
    • This position is in Home Care Services.

    Qualifications

    • High School Equivalent / GED required and
    • Bachelor's Degree preferred.
    • 1+ years experience in patient registration, scheduling, insurance office or related medical field required or
    • corresponding Bachelor's degree required.
    • Basic knowledge of third party payor and managed care insurance requirements.
    • Basic medical terminology and ICD-10 coding knowledge.
    • Detail-oriented and organized with good analytical and problem solving ability.
    • Ability to run reports and analyze data.
    • Excellent customer service, communication, presentation and relationship building skills.
    • Ability to multi-task as well as function independently in a fast-paced and often stressful work environment.
    • Ability to exercise independent judgment and maintain confidentiality.
    • Ability to troubleshoot, resolve and follow-up on high profile issues.
    • Demonstrated ability to use PCs, Microsoft Office and general office equipment (i.e. printers, copy machine, fax machine. (Required proficiency)
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Patient service coordinator in Warrensville Heights