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    Chief Building Engineering Supervisor - Atlanta, United States - CBRE

    CBRE
    CBRE Atlanta, United States

    4 weeks ago

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    Description
    Chief Building Engineering Supervisor
    Job ID
    163629
    Posted
    18-Apr-2024
    Service line
    GWS Segment
    Role type
    Full-time
    Areas of Interest
    Building Management, Engineering/Maintenance
    Location(s)
    Atlanta - Georgia - United States of America

    CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance.

    Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

    Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform.

    CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.


    About the role
    This role serves as the primary point of contact for Quality issues in a specific portfolio.

    They aim to become an expert in all aspects of the portfolio, fostering a skilled and proficient workforce that follows standardized maintenance procedures.

    While reporting to the Account Operations Director, they enjoy autonomy in their work.

    Responsibilities encompass being the go-to authority for maintenance standard operating procedures and training within the portfolio, collaborating with clients on escalations, contributing to reports and presentations, assisting field technicians with maintenance problem-solving, and conducting periodic field inspections and training.


    What you'll do

    • Process Improvement:
    Supports CBRE and/or client's goals by proposing, participating in, and leading process improvement initiatives. This includes conducting process reviews, evaluating recommendations, implementing changes, and ensuring effectiveness. Additionally, actively contributes to delivering exceptional customer service and quality services.

    • Standard Operating Procedures (SOP) development: Collaborates with account management, mobile technicians, facility coordinators, and operations supervisors to gather and analyze data for process improvement. Develops proposals to enhance preventative maintenance processes, driving KPI improvement across the account. Maintains and updates the account Knowledge Base and Parts Ordering Guide. Facilitates the creation of standardized preventative maintenance checklists by incorporating input from the account team and client category managers.
    • Training:

    Develops regular in-house training to improve field technician knowledge of the account scope of work and train the team prior to commencing preventative maintenance.

    Conducts technician field assessments and training and participates in onboarding/training new hires.

    Continuously seeks out internal CBRE professional training opportunities by learning best practices from other accounts and acting as the account lead for Talent Coach Sustainable Tech program.

    Works with account director to determine trades where the account needs to improve self-performance and then finds, evaluates, and organizes training with third party providers.


    • Preventative Maintenance Program:
    Oversees the portfolio's preventative maintenance program in collaboration with client category managers.

    Reviews internal scheduling, develops standardized checklists to align with the statement of work, offers recommendations for improvements based on field feedback and best practices, and submits finalized PM schedules to the client.


    • Technical Expertise:
    Serves as a technical resource for the maintenance team, offering support and guidance.

    While not expected to be an expert in all aspects of the maintenance program, actively assists field technicians in problem resolution by engaging with other account, CBRE, client, or industry experts.


    • No formal supervisory responsibilities in this position.
    • Comprehension and Communication:
    Proficiently understands and analyzes business documents, effectively responding to client escalations through clear written or verbal communication. Demonstrates strong writing skills, producing reports, manuals, presentations, and articles with a distinctive style. Delivers persuasive presentations on complex topics to audiences ranging from employees and clients to top management and public groups. Expertly motivates and negotiates with key employees, top management, and client groups to drive desired actions.

    • Provides advice and makes decisions with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
    • Performs other duties as assigned.

    What you'll need


    • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
    • Bachelor's degree in a technical field or equivalent related work experience preferred. Minimum 5 years related work experience required. Previous experience within a quality organization preferred. Niche training in quality assurance audits preferred.
    • FDA, ISO, or similar quality assurance audit related certification preferred.
    • Requires knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
    • Excellent written and verbal communication skills. Strong interpersonal and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
    • Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions.
    • Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing solutions. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
    • Comfortable meeting and engaging with new people with an ability to assess circumstances, empathize and offer help.
    • Experience with Desktop publishing, Microsoft Office Suite and Online Help. Previous experience with SAP, Trackwise, Regulus, and/or CMMS systems.
    • Knowledge or formal training with lean manufacturing, Six Sigma, 5S programs (among others) preferred.
    • Must be physically able to climb 40' ladders, stand for prolonged periods of time, walk over 100 yards at a time.

    Why CBRE?
    A culture of respect, integrity, service and excellence crafts our approach to every opportunity
    We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in

    • Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
    • Internal advancement available after 6 month mark
    hours a week

    • Competitive Pay
    CBRE is an equal opportunity employer that values diversity.

    We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

    We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at U.S.) and Canada).

    Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity.

    We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.


    Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at U.S.) and Canada).

    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
    CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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