- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
- Sets the bar for service, properly detailing all table accompaniments.
- Assist host in seating guest at beginning of shift and as needed.
- Acknowledging and greeting guests by name when possible, and develops a rapport with guests.
- Takes guest orders completely and accurately, making suggestions, using suggestive selling techniques to create a balanced meal.
- Describes dinner features as needed, including menu changes and daily additions.
- Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner.
- Accurately enters orders into the point of sale.
- Previous to each course ensures that appropriate service items are on the table and that they are clean.
- Ensures that bar is properly maintained at all times, and is consistently aware of progress of tables.
- Responsible for delivering food and beverages to correct table and guest at appropriate time in the correct manner.
- Including serving wine and champagne in the appropriate manner.
- Clears plates, crumbs bar with a napkin after clearing all plates.
- Offers dessert and espresso after dinner cordials and ensures proper service.
- Follows through on special requests.
- Responsible for all aspects of the dining experience and must communicate well with back waiter, kitchen, hosts, and management.
- Presents check and handles payment in a timely fashion that is appropriate for each meal period.
- Bids guest farewell.
- Responsible for ensuring bar stations are completely stocked prior to and at the end of the night.
- Provides prompt, courteous service to all guests and team members while maintaining a friendly and pleasant atmosphere.
- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
- Follows Martorano's standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: "Good morning, afternoon, or evening, thank you, ma'am or sir, may I?"Maintain a safe and sanitary workplace.
- One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and checks back as appropriate with eye contact or words.
- Helps other team members when needed.
- Performs necessary cleaning and organizing, as needed including adhering to proper sanitation procedures.
- Follows proper procedure for comp process.Checks out with management before going home.
- Maintains Martorano's uniform in good condition and reports to work in authorized uniform as mandated by Martorano's.
- This includes maintaining a clean and well-groomed appearance in compliance with Martorano's dress code standards.
- Performs related work as requested
- All other duties as assigned.
- 2 years' experience in a bar, lounge, or full service restaurant
- Excellent communication skills.
- Ability to perform basic math.
- Being able to effectively maintain working relationships with staff and other departments.
- Full knowledge and understanding of Martorano's rules, policies and procedures.
- Must possess the disposition to have fun at work and display that spirit to our guests.
- Ability to read, write, and communicate verbally in English.
- Ability to work flexible shifts and days of the week including holidays.
- Ability to obtain and maintain all necessary licensing.
- Regularly required to see, talk or hear; stand; use hands to finger, handle, or feel; reach with hands and arms.
- Must occasionally lift and/or move up to 25 pounds.
- Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.
Bartender Martorano's - Philadelphia, United States - Rivers Casino
Description
Summary: Prepares drinks for guests and servers in Martorano's Prime.Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
The essential functions include, but are not limited to the following: