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    • Customer Service Specialist - Birmingham - T & Associates

    T & Associates
    T & Associates Birmingham

    1 week ago

    Default job background
    Description

    Customer Service Specialist

    We are seeking a motivated Customer Service Specialist to provide exceptional experiences to our valued clients. This role is perfect for someone with a strong service background and polished communication, listening, and problem-solving skills.

    Key Responsibilities:

    • Customer Outreach: Make warm calls to interested clients, ensuring each interaction is positive and productive.
    • Account Management: Build and maintain strong customer relationships, managing account details and updates as needed.
    • Customer Satisfaction: Provide accurate information, address inquiries, and resolve any issues promptly to keep customer satisfaction high.
    • Issue Resolution: Follow provided scripts for challenging interactions and escalate complex issues to appropriate parties.
    • Consistent Follow-Ups: Ensure each customer is well-informed and satisfied through thorough follow-ups.

    What We Offer:

    • Flexible Hybrid Work: Balance the convenience of working from home with engaging in-person team interactions.
    • Comprehensive Training: Receive hands-on training designed to set you up for success.
    • Incredible Travel Opportunities: Enjoy fully paid international trips to exotic destinations as part of our reward programs.
    • Same-Day Advances: Access your earnings quickly, whenever you need them.
    • Performance Bonuses: Get rewarded with cash bonuses for your dedication and hard work.
    • Supportive Work Environment: Be a part of a team that values and supports your growth and success.

    Requirements: A year or more of experience in customer service and sales is recommended. Exceptional communication, active listening, and interpersonal skills are essential.

    Salary: $45,000 - $60,000 per year, depending on experience.

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