Account Manager, Advanced Refractories Div - Pittsburgh, United States - Vesuvius USA

Description

Job Description

Vesuvius is a global leader in molten metal flow engineering and technology, primarily serving the global steel and foundry industries. We develop innovative solutions that enable our customers to increase their efficiency and productivity, enhance quality, improve safety and reduce their costs and their environmental impact. Our history spans more than 100 years, we are on six continents with more than 10,000 employees. We value diversity. Sustainability is at the heart of everything we do. We aim to deliver sustainable, profitable growth to provide our shareholders with a superior return on their investment, while providing our employees with a safe workplace where they are recognized, developed and properly rewarded.

This position will be based in Pittsburgh, PA with often travel expected.

Purpose:

The Account Manager is responsible for managing and selling all Vesuvius products and services provided to the customer. This position will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer's needs and good communication at all levels. In addition to customer satisfaction, the position will be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.

Key Responsibilities:

• Growing business by building successful, long-term customer relationships.
• Managing a portfolio of customer accounts to achieve long-term success.
• Developing positive relationships with customers.
• Acting as the point of contact and handling customers' individual needs.
• Generating new business using existing and potential customer networks.
• Resolving conflicts and providing solutions to customers in a timely manner.
• Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting M&T (technical) team to issue technical reports on all completed investigations and/or projects.
• Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
• Reporting on account status.
• Setting and tracking sales account targets, aligning with company objectives.
• Monitoring sales metrics (monthly sales results and regular rolling forecasts).
• Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
• Manage daily service activities such as:
• Inventory planning and forecasting.
• Product usage forecast and delivery schedules.
• Obtaining and processing appropriate information for timely invoicing
• Routine data collection and reporting.
• May provide preventative and emergency equipment maintenance.
• Coordination of customer's personnel relative to installation and handling of refractory material.
• Recognizes and acts on opportunities for continuous improvement in:
• Refractory performance
• Customer's efficiency
• Vesuvius profitability
• Works with technical support teams to implement appropriate emerging technologies.
• Manages all project work at customer's site.

Qualifications & Experience:

• Bachelors degree preferred
• Customer's steelmaking process experience preferred
• Basic mechanical skills to allow for the service of associated refractory application equipment.
• Strong business acumen with understanding of sales performance metrics

Physical Demands:

Applicant must have the ability to overcome obstacles and demonstrate personal adaptability. Physical Demands include, but are not limited to:

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate. Hearing protection may be required.
• Exposure to dust and raw materials particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.
• Ability to travel up to 70% within the designated sales region

The Account Manager will report to the Sales Manager. The specific salary offered to a candidate may be influenced by a variety of factors including experience, education and location.